OtterReviews of tryotter.com

Otter Support team, is the best Support team I had ever in my business life. they are always in contact with you, till the problem solved. I am so grateful working with you all. thank you so much for all the support you have given to my business.

Waiting for the Uber Eats and Doordash stores to be integrated for almost 2 weeks now.

Customer Service is terrible and useless. Just spend 2hr and 15mins with them and get absolutely nothing accomplished. You are assigned an account manager that is unreachable and once you actually get in touch with anyone from the company, they can not do anything to help menu updates, billing problems, account integrations.

My recent interaction with Mark Lendly was outstanding! After struggling with an issue for two weeks, he resolved it in just one day. His professionalism, expertise, and dedication were impressive. He listened attentively, acted swiftly, and ensured to commit the task. Thank you, Mark, for your outstanding assistance

Vivian is awesome

If I could give 0 I would horrible service I recommend all merchants to stay away. Their service is horrible, multiple times suddenly stopes working, order don't import and then orders go missing their chat is horrible just make random excuses. I've been waiting 3 months for my stores to get integrated and still nothing has been done. And yesterday all of sudden Deliveroo and Just Eat orders stop showing up. Now been told can take up to three days, so three days without orders. Absolutely useless company. And when you try to cancel theirs no way of cancelling so your stuck with them.

I run an independent restaurant & have been using Otter now for around a year. We use it to integrate Ubereats/deliveroo as well as all our Click + collect orders through something called Direct Orders. It's worked well until last month & i had been happy with the product - we normally get regular payouts weekly - but then three weeks ago it has really become a living nightmare. Since over three weeks ago we have not received any transactions or payouts in my Stripe account (the direct orders payment provider) this is 2 weeks worth of direct orders - totalling over 100+ orders that we are completely missing the money for. These are all orders that customers have paid for & that we have made food for. Otter support have largely been evasive & useless - they have not been able to give me ANY real answer as to why. It took me a week of frustrating daily back & forth to even take my complaint seriously. You can only talk to support via their website chat box - No phone lines so i can't speak to anyone about this. So we are left with over 100+ orders worth of revenue owed to us that is missing & the only response I can get out of support is that they are "investigating". This has obviously been an extremely stressful period as a small business owner & i would avoid processing any payments with Otter at all cost- do not make the same mistake of trusting this company with your money. I believe something very seriously went wrong with the platform & they are trying to cover it up & delaying giving me a real answer as to what happened.

In a world where customer service often feels like a lost art, encountering someone like Francis is a breath of fresh air. As a support specialist, Francis not only meets but exceeds every expectation with their prompt assistance, in-depth explanations, and unwavering dedication to helping clients. Promptness is a hallmark of Francis's service. Whether it's a simple query or a complex issue, Francis is always quick to respond. There's no waiting around for days on end, wondering if help will ever arrive. Instead, Francis is there, ready to tackle any challenge head-on, and their timely responses alleviate any sense of frustration or uncertainty. But it's not just about speed; it's about quality too. Francis goes above and beyond to provide in-depth explanations that leave no stone unturned. No matter how complex the issue may be, Francis has a remarkable ability to break it down into understandable terms, ensuring that clients not only receive a solution but also gain a deeper understanding of the problem at hand. What truly sets Francis apart, however, is their genuine desire to help. It's evident in every interaction, in every word typed or spoken. Francis doesn't just solve problems; they do so with empathy, patience, and a genuine commitment to making things right. Their dedication to customer satisfaction is truly commendable, and it's clear that they take great pride in their work. In a world where good customer service can be hard to come by, Francis stands out as a shining example of excellence. Their promptness, in-depth explanations, and unwavering dedication to helping others make them a true asset to any team or organization. If you're lucky enough to work with Francis, consider yourself in good hands.