HealRayReviews of tryhealray.com

Response from HealRayOct 8, 2025

We’re very sorry for the confusion regarding your order. Unfortunately, the information provided was incomplete — only a flat number was given, without a house number or street name — which prevented us from sending the order. The order was cancelled and a full refund was issued. We always aim to provide timely responses and smooth order processing, and we regret that this situation caused frustration. We hope this clarifies what happened and kindly ask you to reconsider your review based on the circumstances.

Response from HealRayOct 1, 2025

We're so sorry to hear this — that’s absolutely not the experience we want for you. 😔 Please send us a message with your order number and the name or email you used at checkout, and we’ll be on the lookout to personally follow up and resolve this immediately. Whether it’s a refund or reshipment, we’ll make it right. Thank you for your patience — and again, sincere apologies for the delay and lack of response. 💙

Response from HealRayOct 1, 2025

We’re really sorry you’re having trouble charging your device — and even more so that you haven’t received help yet. That’s definitely not what we want. 😔 Please send us a short video showing the charging issue, along with your order number, and we’ll make sure this gets escalated and replaced under warranty if needed. Just message us directly — we’ll take care of it for you right away. 💙

Response from HealRayOct 1, 2025

Hi Soli, thanks for getting back to us! We had been trying to reach you regarding the address issue. Appreciate you confirming — your shipment is now being arranged and will be on its way shortly!

Response from HealRaySep 25, 2025

We understand your frustration, and we're truly sorry for the experience you've had. Your order is currently marked as delivered, but if you haven’t received it, we kindly ask that you file a Missing Mail Search with the carrier — even if it wasn’t USPS, the process helps us officially confirm the non-delivery. Once that’s done, please send us a quick message — and we’ll arrange a reshipment or resolution right away. We absolutely want to make this right and ensure you receive what you ordered. Thank you for your patience.

Response from HealRaySep 25, 2025

Thank you so much for sharing your experience — it’s wonderful to hear how the red light device has strengthened your gums and become a key part of your daily routine! 🦷✨ You're absolutely right — collagen loss plays a major role in gum decline, and we're so glad the device is helping you fight back. We did notice you left a 3-star rating, which might not reflect the great results you’ve had. If you feel the product deserves a higher rating now, we’d really appreciate an update — your feedback helps others find support and hope too! 💙

Response from HealRaySep 24, 2025

Thanks for reaching out. According to our records, your order has been marked as delivered by the carrier. If you haven’t received it, we kindly ask that you contact USPS directly and file a Missing Mail Search through their website. This step is important because only the recipient can confirm and report a non-delivery. Once that’s done, just let us know — and we’ll be happy to proceed with a refund or replacement based on the outcome. We're here to help!

Response from HealRaySep 24, 2025

Thank you so much for sharing your experience — we're thrilled to hear how much of a difference the red light therapy has made for your gum health and daily routine! 🙌 No more bleeding and more confidence in your care routine — that’s exactly what we hope to deliver. We did notice you left a 3-star rating, which can sometimes come across as if the product was just “okay” or average. If your experience has been more positive than that, we’d truly appreciate it if you'd consider updating your rating — it really helps others looking for solutions they can trust. 💙🦷 Either way, we’re so grateful for your feedback and support!