HealRayReviews of tryhealray.com

I don't know how good or otherwise their product is but I'm not going to give it a chance and here's why. After I purchased the item online, they went for a money grab to have you pay 29 more dollars to get a special super duper gel for your gums, which to me was a total turn off. So immediately, I contacted them to cancel my order, but the next morning they told me I couldn't because it had already shipped and that was not true by any means. The package did not ship at the time of this writing for at least 2 1/2 days and I had paid for expedited shipping. Once the product is eventually received, I will send it back for a refund and also retrieve what I paid for expedited shipping. I will pursue a red light gum therapy device with another supplier.

The redlight therapy with the gum gel is truely working for me as my gums are much more solid. as before , i had problems for a long time and was getting much worse , but this has truely put the brakes on for me. Im so glad i took the gamble and what a great decision ive made. It takes a few weeks for you to notice the difference and i knew it dont work straight away. You got to give this a chance to work and working for me it now has. I know it dosent grow gum loss back but it stops any further recession and stops swelling and bleeding. The nano tooth brush i think is only for the gums but not the teeth as it wore down very quick so i use another brush for the teeth. I highly recommend

I saw the bad reviews on here before I made my purchase regarding the fake companies trying to imitate the real company. So I made sure to order directly from the real website that they have mentioned on Trust Pilot was the verified one and also made sure to check that the customer support email on this same website was the real “verified” support team email that they have disclosed in some responses to their Trust Pilot reviews. I did everything I could to make sure I was ordering from the real company that claims they ship from California. Now I have received my tracking ID that says it’s shipping from China… ? What is happening HealRay? Is it true that your products are “designed” in the US and then shipped from China?

I'm actually very pleased with the red light therapy device and have had no problems whatsoever. I've been using it for just over a month now and my gums are definitely looking and feeling better. I've just ordered the toothpaste so I'm looking forward to trying that when it comes.

HealRay realmente funciona, llevo 2 semanas usándolo y ya no me sangran las encias y siento mis dientes más fuertes. Estoy encantada.

A further update for those in a similar position to me. They finally are responding via email but are now trying to convince me that they dont have my details on file - trying to gaslight me that I purchased from somewhere else! I have provided them proof of purchase which was good enough when they were trying to bribe me to remove my previous reviews but suddenly they're saying I didn't purchase from them? They have no intention of ever giving any money back to their customers. I'm so glad to see their rating go down on Trust Pilot over the last 6 months from 4+ all the way down to 2. I hope it continues to go down so that potential customers are readily warned that they are SCAMMERS headed up by a scam artist dentist Dr. Natalia Ratmiroff. It's beyond ridiculous that it is this difficult for them to hold themselves to account!

Ordered red light therapy device from healray.org — received blue light device in a plastic bag, not as described, when I contacted them and "Stine" used typical gaslighting and denial techniques (take a look at their answer!) to make me believe I've never ordered from them despite the proofs. Now they have given me a bogus address to send the package back.

I purchased the HealRay on September 19,2025 and the item never arrived. When I tried to track the order on their website it came back that the order number is invalid. I emailed and called customer service to be told that my package was lost because the address was incorrect. They asked to send them again my mailing address and they will reship the HealRay. They never did, they never provided a new order number and a shipment tracking number. On 10/11/2025 I asked them to cancel the order and issue immediately my refund. It’s 10/23/2025 and they have not issued my refund. When asked to send me the date when the refund was issued along with the refund transaction number they told me they don’t have it. To get my refund I have to file several complaints with Consumer Affairs, BBB, and other US business agencies to stop this company from scamming people. DO NOT buy anything from this company. HealRay, It’s a SCAM! They won’t ship the item and they won’t give you the refund. Update-10/26/2025 I have contacted my credit card company. They couldn’t find any refund transaction in process from HealRay coming into my CC account. Also, I asked HealRay customer service to provide with the refund transaction number and the actual date when the refund transaction was initiated. They had not provided any refund records because they never initiated the refund of $79.97 back to my CC. HealRay it’s clearly a Scam!!!! Update-11/03/2025 It has been 22 days since I requested my refund on October 11, 2025, and HealRay has still not refunded my $79.97. I have called and left multiple messages, and I have also emailed them regarding my refund, but they have not responded. I have no product and no refund. HealRay it’s a SCAM!. Avoid this company at all costs to avoid getting ripped off! Update 11/19/2025 Have not received any refund from the so called “HealRay”. The refund was requested on 10/11/2025, which is 40 days ago. HealRay has not responded to my phone messages or emails. My CC company can’t track any incoming refund from HealRay bc the refund was never initiated by HR. This is definitely a SCAM! Do not order anything from “HealRay” bc you will definitely loose your money! These are professional SCAMMERS!