HealRayReviews of tryhealray.com

Response from HealRaySep 18, 2025

We’re really sorry to hear that — and we truly appreciate the honest feedback. 🙏 The video steps and bundle options are meant to help explain how to get the best results, but it should never feel forced or unclear. We’re sharing your experience with the team to help improve the checkout process and make pricing more transparent and flexible. If you had trouble completing your order or want help with a refund, feel free to message us directly — we’ll make it right.

Response from HealRaySep 17, 2025

Sorry to hear that — and thank you for the feedback. 🙏 The video steps are meant to help explain how to use the device effectively, but we understand it can feel like too much during checkout. We’re sharing this with the team so we can make the process smoother. If you decide to give it another try, we’re here to help every step of the way.

Response from HealRaySep 17, 2025

We’re really sorry about the delay and lack of response — that’s not the experience we want for anyone. 😔 Please send us a private message with your order number and the name or email you used at checkout, and we’ll personally check on it right away and make sure your refund is processed. Thank you for your patience — we’ll get this sorted for you.

Response from HealRaySep 17, 2025

We’re really sorry for the delay — that’s absolutely not how this should be handled. 😞 Please send us a private message with your order number and the name or email you used to place the order, and we’ll personally look into it and make sure your refund is processed immediately. Thanks for your patience — we’ll get this resolved for you.

Response from HealRaySep 9, 2025

Thank you for bringing this to our attention — and we're genuinely sorry for the confusion and lack of follow-up. You're right: the HealRay device uses a specific magnetic charging cable, and not just any charger will work. If you’ve misplaced yours, we absolutely want to help you replace it. Please send us a private message with your order number or email, and we’ll make sure you get a proper replacement. We appreciate your patience and would like to make this right for you.

Response from HealRaySep 9, 2025

We're really sorry to hear about your frustrating checkout experience — that's not the impression we want to leave. Thank you for your honest feedback; we’ll pass this along to our team to improve the process. In the meantime, if you have any questions about your order or need help with the product, please feel free to reach out. We truly want your experience going forward to be better.

Response from HealRaySep 2, 2025

We’re truly sorry to hear about your experience — that’s not how we want any customer to feel. Please send us a private message with your order number or the email you used at checkout so we can look into this right away and get it resolved for you. We're here to help.

Response from HealRayAug 26, 2025

We’re really sorry to hear about your experience — this definitely shouldn’t have happened. Please send us a private message with your order number and full name, and we’ll look into this immediately. If your order hasn’t shipped, we will cancel and refund it right away. We take these situations seriously and are committed to making things right.