HealRayReviews of tryhealray.com

My experience with my initial purchase has been a mixed bag. The actual product was shipped and arrived in good time, i've been using it for around a month, can't fully say I think it works but might need more time. Unfortunately when I purchased I was back and forth with customer service trying to figure out why I'd been charged £77 on top of £84 for the device itself. This was because of an add-on gum gel which i'd specifically chosen a single and it came to about £12, but for some reason i'd been charged £77. Customer service response was good and they said they had actioned a refund on their end. However, that refund never came and I was still waiting a month later. I ended up having to lodge a dispute via my bank so they could chase up the refund on my behalf. Thankfully my bank is excellent and has given me the amount whilst they deal with getting money back from HealRay. Pretty slack in terms of something so simple like processing a refund for something I hadn't ordered in the first place. Wouldn't recommend given the refund hassle and that i've not really noticed the benefits from the product.

So, I would have given a higher rating, but since I'm still waiting for my refund, I cannot. This may work for some, but it wasn't the product for me, as it actually made my gums hurt after 10 days of use. When I stopped for 48 hours, the pain did as well. Contacted customer service, and while they did try to suggest using it longer, they did go ahead and send my label to start the return. Was shipped back on the 8th, received by them on the 15th (thanks, Informed Delivery), but here it is the 19th, and still no refund. I will give it until the end of next week, and then plan to dispute with my credit card company, as the product was returned and they have a 60-day money back guarantee not being honored. Guess I should have trusted these reviews a bit more. Not a very good reply since your page still shows "return in progress." Sounds like a generic reply and I'll never see my money unless I fight the transaction.

I never thought I’d write a review for a mouth gadget lol. My gums used to be so sensitive, every brush was a small war. HealRay ended that. It feels relaxed, my gums no longer look inflamed, and I feel like I’m actually supporting my mouth in a real way.

The packaging was lovely and everything inside was so neatly arranged. The device feels solid and well made. It’s rare to get something that looks and feels like someone actually cared when they put it together. Made me smile before I even tried it.