I bought the Heal Ray over a year ago. After 2 months I saw no resuts. I stuck with the device and finally saw some gum improvement after one year. The gums seem stronger around my teeth. The improvement is not as great as I expected. I use the device everyday. I enjoy the tips I receive in the newsletter from Dr. Ratmiroff.
Response from HealRayOct 22, 2026
Hi Lee! Thank you for sharing your experience with HealRay! We are glad to hear you’ve noticed improvements in your gum health. We’re also happy you enjoy Dr. Ratmiroff’s newsletter tips. :)
JM
Jeff M.
I just ordered this product
I just ordered this product, they have great customer service reviews with many product failure comments.Im praying for good results! It would be nice to find a company that actually provides a product that works! if so I will give glowing reviews!
Response from HealRayAug 30, 2026
Hi! Thank you so much for giving HealRay a try! ❤️ We truly appreciate your honest feedback and understand wanting to find a product that delivers the results you’re looking for.
We’re here to support you throughout your HealRay experience. If you have any questions when your device arrives or experience any issues, please don’t hesitate to reach out to our customer support team—we’ll be happy to assist you.
— Dr. Jusmine | HealRay Customer Support
RI
Richard
finally got my hands on a real one
UPDATE to 3 starts before I can try the "Real one."
After being scammed by a counterfeit site.
I ordered one from their “official site” on October 22. Although I was told the product is from California, the package actually came from China and took 14 days to arrive — far from the advertised 2–3 days.
Precision on what I received
The unit looks very similar to the fake one I previously received from a scam site.
This "real version" from the official tryhealray.com has red LED instead. The fake counterfeit one has blue LED.
I should mention the official one came with a nice travel case, and includes a charge cable, floss, some kind of activation paste tube, two strange toothbrush , instructions.
Real one
I’ve only been able to test it once so far, so it’s too early to say whether it works as promised.
However, the fact that it shipped from China again despite claims the company is in California definitely raises some concerns. Perhaps Healray can give us the reason ?
My Honest review will be updated
I’ll be doing a more thorough test over the next few weeks and will update this review with honest results.
Tip for buyers:
There are many fake websites selling products that look nearly identical but are clearly counterfeit.
I strongly recommend sticking to the company’s real website, tryhealray.com, to avoid scams and ensure you’re getting the authentic product.
There seem to be so many places selling the same looking product that is hard to know if it is real or fake.
I had people contacting me from support from healray.reamaze.com at reamaze.com , did not get an answer from Healreay if those were legitimate or fake...
When I purchased the fake one, my PayPal was billed from "THE FLAME"... LOL a clear indication of fake counterfeit.
Paypal refunded me with no issue.
Response from HealRayOct 18, 2025
We’re very sorry to hear about your experience. It sounds like you may have ordered from a fake or third-party website that’s been copying our brand — unfortunately, we’ve seen several similar cases recently.
To clarify, our official HealRay warehouse is based in California, and we ship within 3–5 business days. We do not ship from China. We understand how frustrating it is to deal with misleading sellers, and we genuinely appreciate you bringing this to light.
Please reach out to us at [email protected]
so we can help verify your order and guide you on how to get this resolved.
**Update**
Thanks for the update. We find that the 1 star rating you gave us is not reasonable since you did not order from our store. If you could remove it, we would really appreciate it.
LR
Lily R.
Strength back in my gums....
Using the red light device has strengthened my gums in a way I didn’t expect. They feel firm and no longer bleed. It has become part of my everyday dental care. Turns out collagen loss is the culprit!
Response from HealRaySep 25, 2025
Thank you so much for sharing your experience — it’s wonderful to hear how the red light device has strengthened your gums and become a key part of your daily routine! 🦷✨ You're absolutely right — collagen loss plays a major role in gum decline, and we're so glad the device is helping you fight back.
We did notice you left a 3-star rating, which might not reflect the great results you’ve had. If you feel the product deserves a higher rating now, we’d really appreciate an update — your feedback helps others find support and hope too! 💙
SW
Scarlett W.
No more bleeding worries
It’s o believe how much difference ttherapy makes. With the red light device, my gums no longer bleed, and I feel more at ease keeping up with daily care. It’s become an essential part of my routine. I highly recommend if you want to keep your real teeth for life!
Response from HealRaySep 24, 2025
Thank you so much for sharing your experience — we're thrilled to hear how much of a difference the red light therapy has made for your gum health and daily routine! 🙌 No more bleeding and more confidence in your care routine — that’s exactly what we hope to deliver.
We did notice you left a 3-star rating, which can sometimes come across as if the product was just “okay” or average. If your experience has been more positive than that, we’d truly appreciate it if you'd consider updating your rating — it really helps others looking for solutions they can trust. 💙🦷
Either way, we’re so grateful for your feedback and support!
MC
Mary C.
Terrible customer service
I received my healray mouth res light device and was using it . I went to charge it again and found I had misplaced the charger . All was well to this point and even though I didn’t have it long I was hoping for a good result. The charger has a weird attachment so I wrote to the supplier to ask if I could purchase a new one . They said I Kyle not but should just use any charger. This demonstrated to me thir lack of knowledge of the product which I pointed out to them . I have had no reply since .
Response from HealRaySep 9, 2025
Thank you for bringing this to our attention — and we're genuinely sorry for the confusion and lack of follow-up.
You're right: the HealRay device uses a specific magnetic charging cable, and not just any charger will work. If you’ve misplaced yours, we absolutely want to help you replace it.
Please send us a private message with your order number or email, and we’ll make sure you get a proper replacement. We appreciate your patience and would like to make this right for you.