I have problem with my gum and cause my teeth loosing. Dentist always referred to extract 3 teeth. Of course I didn’t listen I meet many people at work (Amazon) how can I smile! I ignore almost a year and hard to chew or eating because loosing teeth. I found Heal Ray I desire to try it and this is third week using every day about 30 minutes now my teeth stop moving and stay in the right position. I am happy and will continue using every day.
Response from HealRayOct 23, 2025
Thank you so much for sharing your story — we’re truly happy to hear that you’re already noticing such positive changes after just three weeks of consistent use! It’s wonderful that your teeth feel more stable and your confidence is returning.
Please continue using the device daily as you’ve been doing. Consistency is key to supporting gum strength and long-term oral health. If you’d like, we can also send a few extra tips on maintaining gum health alongside your HealRay routine.
We really appreciate you taking the time to share your experience — it means a lot to us!
TG
TG
Genuine review, ordered direct from Tryhealray.com
Ordered direct from Tryhealray.com. Item was delivered to UK in around 10 days. All arrived as promised.
I was suffering from gum disease (after neglecting my teeth and gums) with measurements of between 5mm and 6mm. I’ve been using this for 15 minutes a day since the start of June. I went for my dental checkup and deep gum clean last week (October, so 4 months of consistent use) and the measurements are between 2mm and 3mm. I’ve also been following my dentists protocol since last December of interdental brushing every evening, Waterpik every evening before brushing, toothpaste on gum line overnight and Corsodyl Hyaluronic mouthwash rinse after lunch.
When I first started using the Healray, it was as if I could almost feel my gums getting tighter. I’m very pleased with the results so far and will continue to use and also follow my dentists protocol.
This is a genuine user review. All I can say is, make sure you order from the bonafide website, it would appear from the reviews that many have been duped into ordering from unscrupulous websites.
Response from HealRayOct 21, 2025
Thank you so much for sharing your detailed and genuine experience — this is exactly the kind of result we love to see! We’re thrilled to hear about your incredible gum improvement and that HealRay has become part of your successful routine alongside your dentist’s protocol.
We also appreciate you highlighting the importance of ordering directly from our official website — it really helps other customers avoid scams.
Keep up the amazing progress and thank you again for your trust and consistency!
RI
Richard
finally got my hands on a real one
UPDATE to 3 starts before I can try the "Real one."
After being scammed by a counterfeit site.
I ordered one from their “official site” on October 22. Although I was told the product is from California, the package actually came from China and took 14 days to arrive — far from the advertised 2–3 days.
Precision on what I received
The unit looks very similar to the fake one I previously received from a scam site.
This "real version" from the official tryhealray.com has red LED instead. The fake counterfeit one has blue LED.
I should mention the official one came with a nice travel case, and includes a charge cable, floss, some kind of activation paste tube, two strange toothbrush , instructions.
Real one
I’ve only been able to test it once so far, so it’s too early to say whether it works as promised.
However, the fact that it shipped from China again despite claims the company is in California definitely raises some concerns. Perhaps Healray can give us the reason ?
My Honest review will be updated
I’ll be doing a more thorough test over the next few weeks and will update this review with honest results.
Tip for buyers:
There are many fake websites selling products that look nearly identical but are clearly counterfeit.
I strongly recommend sticking to the company’s real website, tryhealray.com, to avoid scams and ensure you’re getting the authentic product.
There seem to be so many places selling the same looking product that is hard to know if it is real or fake.
I had people contacting me from support from healray.reamaze.com at reamaze.com , did not get an answer from Healreay if those were legitimate or fake...
When I purchased the fake one, my PayPal was billed from "THE FLAME"... LOL a clear indication of fake counterfeit.
Paypal refunded me with no issue.
Response from HealRayOct 18, 2025
We’re very sorry to hear about your experience. It sounds like you may have ordered from a fake or third-party website that’s been copying our brand — unfortunately, we’ve seen several similar cases recently.
To clarify, our official HealRay warehouse is based in California, and we ship within 3–5 business days. We do not ship from China. We understand how frustrating it is to deal with misleading sellers, and we genuinely appreciate you bringing this to light.
Please reach out to us at [email protected]
so we can help verify your order and guide you on how to get this resolved.
**Update**
Thanks for the update. We find that the 1 star rating you gave us is not reasonable since you did not order from our store. If you could remove it, we would really appreciate it.
CU
customer
Ordered my Healray after reading the…
Ordered my Healray after reading the bad revues so I was ready for disappointment. But other than it ariving later than initially told, it has. I emailed twice asking where it was and they replied basically saying they can't keep up with demand..hoping now for positive results...
Response from HealRayOct 14, 2025
Thank you for your patience and for giving us a chance despite the reviews! We sincerely apologize for the delay — demand has been much higher than expected. Rest assured, your order is on its way and will be delivered as soon as possible.
We truly appreciate your understanding and hope you’ll see great results soon.
OS
Oscar
Where is product doesn’t deliver…
Worst product doesn’t deliver results if anything delivers negative results. I suggest not to try it. I did get one. I only used it for a few days, but I saw negative results. Things were getting worse not better.
Response from HealRayOct 14, 2025
Thank you for your feedback. We’re sorry to hear about your experience. This device needs consistent use over time, as a few days isn’t enough to see improvement. It won’t deliver results instantly, but many customers notice changes with regular use. If you have concerns or need support, please reach out and we’ll be happy to assist. Also, have you had a chance to consult your dentist about your current gum situation?
We’d like to better understand what happened so we can help resolve it properly. Please email us at [email protected]
with your order details.
AC
Anne C.
Their system ignore some of the details…
Their system ignore some of the details of my address and when I replied or called their hotline, they are unresponsive, payment is to hong kong. Forced me to watch several of their videos to entice me into buying
#15931
Update, delivery man WhatsApp me for address, I received my healrays ytd and tested it out, so far so good, there was even free samples of their products, both healrays are red in colour, auto time out after 5min I guess
Response from HealRayOct 14, 2025
We’re sorry for the trouble with your order details. We’ve already reached out and reconfirmed your address to ensure successful delivery. Please rest assured that your order is being processed correctly now.
Thank you for your patience and understanding.
AS
AshM
Scammers! DO NOT BUY FROM THEM
Edit: they have time to write a response on here but no reply to 4-5 of the emails I have sent them with order details requesting help. Please avoid this company at all costs! And they have the same generic response with zero intention of following up like they pretend to. Currently in the process of getting my money refunded through my bank. One last tip: search healrays Instagram! SCAMMERS! They delete most of their comments on there which is already highly suspicious!
I placed an order on late August and the item never arrived. I was tracking the order and the link said it was expired and now my order is being returned to sender when no one ever attempted delivery??? I contacted healray on 3 different occasions with an automated response saying they will reply within 24 hours and zero replies. I've lost $180 AUD! This company is a scam!! Buyers beware and do not purchase from them!
Response from HealRayOct 8, 2025
We’re truly sorry for the experience you’ve had — this is absolutely not the standard we aim for. 😔
Please send us your order number, full name, and email used at checkout so we can look into this immediately and resolve it for you. If your order is being returned to sender, we’ll work with you to arrange a reshipment or refund right away.
We appreciate your patience and the chance to make this right. 💙
KR
Keith R.
My Healray order arrived without …
My Healray order arrived without charging cable. I sent 8 emails to customer support with no response. I emailed again to request refund (60 day money back guarantee) and they refuse to answer. Its a scam. Stay away.
Response from HealRayOct 8, 2025
We’re really sorry to hear about the trouble you experienced — that’s not the level of service we aim to provide. 🙏
As discussed over the phone, we’ve now sent out the missing charging cable, and we’ll make sure it gets to you as quickly as possible. If there’s anything else you need in the meantime, please don’t hesitate to reach out. We're here to make it right. 💙