I have been using the gel and red light therapy for approximately 6 months and cannot tell any difference in my gums. Even after using it for that long and going to the dentist for an exam and cleaning, nothing was mentioned that my gums look better.
Response from HealRaySep 7, 2026
Hi Lois, Thank you so much for sharing your honest feedback. We completely understand that not seeing a noticeable improvement after 6 months can be disappointing.
Please keep in mind that results may vary depending on the condition and severity of each person’s gum concerns. More severe cases may require additional professional dental treatment alongside supportive care. We recommend continuing your regular dental checkups so your dentist can monitor your gum health and progress over time.
Thank you again for your feedback and for trusting HealRay. 🦷
PR
Pat R.
My device has been used 7 times…
My device has been used 7 times successfully.
Now It beeps and begins flashing after about 2 seconds of use.
Made sure it is fully charged.
Response from HealRayAug 26, 2026
Hi, Pat! We’re sorry for the inconvenience you’ve experienced with your HealRay device. We’ve sent you an email with the next steps to help resolve the issue.
Please check your inbox, and we’ll be happy to assist you further.
GG
GG
Lied about sending replacement for broken product
I originally bought their products but had an issue with two items, they actually reached out to me to ask why I stopped purchasing their products. I told them what happened and they sent me the items. That is real customer service! I would recommend giving their products a try because they stand behind the products they sell!
Edit: 5 stars to 1, they never sent items to correct the issues I had, they blatantly lied and never sent it and have email exchange saved to prove that. The first tooth brushed lasted a week and the gel tube broke right away. Would never do buisiness with this company!
Response from HealRayAug 7, 2026
Hi Gg, Thank you so much for sharing this! 😊 We’re really glad we could make things right for you. Your support and recommendation truly mean a lot to us!
LW
Lisa W.
I have just purchased this for $139.97…
I have just purchased this for $139.97 Australian dollars, next minute I am being charged $170.23 Australian dollars (a separate transaction) for a six pack of gel, I have immediately phoned Paypal and they have issued a dispute, the lady at Paypal even said the gel has cost more than the device. The company has 10 days to reply to Paypal the lady said, I would never have paid $170.23 for a six pack of gel, I actually do not think anyone on the planet would. We will see what happens, let us hope the device works!!
Response from HealRayApr 10, 2026
Hi Lisa,
Thank you for bringing this up, and we’re sorry for the confusion.
To clarify, the six-pack Gum Care Gel is priced at $119.82 USD. Since your payment was made in Australian dollars, the final amount you see depends on PayPal’s exchange rate at the time of the transaction, which can differ from standard market rates. In some cases, PayPal may also include conversion or processing fees, which can increase the total amount reflected in AUD.
Based on recent exchange rates, $119.82 USD can convert to approximately $170–$190 AUD, so the amount charged falls within the expected converted range.
However, we understand this may not have been clearly communicated during checkout, and we sincerely apologize for any confusion this has caused.
We understand this wasn’t clearly communicated and apologize for the concern. We’ll also respond to your PayPal dispute to help resolve this as quickly as possible.
Please feel free to reach out if you have any questions—we’re here to help.
-Jusmine
PR
Periodontitis Ruined My L.
Follow up Review after I Received My Order in September
I previously complained about my shipment going all in on the product: the device, gel, toothpaste, even the consultation. Now that I got everything, used the device regularly, and changed parts of my diet. When I visited the dentist, she diagnosed that I have MMP-8 and Stage 2-3 Periodontitis! Right now, I have one toothache on each of the quadrant! Did I do something wrong?!
Response from HealRayApr 9, 2026
Hi, we understand how concerning this must feel.
First, we want to reassure you that HealRay red light therapy does not cause periodontitis or elevated MMP-8 levels. These are signs of an underlying gum condition that typically develops over time, often before symptoms become noticeable.
As a dentist, I’d explain that periodontitis is commonly influenced by things like long-term plaque and tartar buildup, bacteria below the gumline, genetics, immune response, smoking, stress, systemic health conditions (like diabetes), and even past gaps in oral care. Sometimes it progresses quietly, without obvious symptoms, until it reaches a more advanced stage.
In fact, improving your routine and diet are very positive steps. However, at Stage 2–3 periodontitis, professional treatment is essential—this may include deep cleaning (scaling and root planing), possible medications, and close monitoring by your dentist or a periodontist.
Using supportive tools like HealRay can be part of a good home care routine, but they don’t replace clinical treatment when gum disease is already present.
My advice: please see your dentist or a periodontist as soon as possible so this can be properly managed. The good news is that with the right care and consistency, this condition can absolutely be controlled.
We’re here to support you—feel free to reach out anytime.
Best,
Canlas,DMD
EM
Elsa M.
I'd order product from them and they…
I'd order product from them and they delivered it at wrong address.I'd message them about the address and give the right one, they replied to me that they fixed it already but still send it to the wrong address.I'm disappointed how the company didn't help me.
Response from HealRayMar 29, 2026
Hi Elsa, we sincerely apologize for your experience. While some issues during delivery can occasionally be beyond our control, we take full responsibility and are committed to improving our service moving forward. Please rest assured that in cases of failed deliveries, we always ensure our customers receive a refund. Thank you for your understanding.
TS
Tiara S.
They don’t even deserve one star they…
They don’t even deserve one star they are fraud and scammed me out of a $109 they never sent the product and have been lying over a year about a refund. I am going to report this scam to the BBB as they are a fraud scheme and need to be investigated
Response from HealRayFeb 27, 2026
Hey Tiara,
We’re very sorry for the frustration this situation has caused. Please be assured that your order has been refunded on our end.
If you still do not see the funds in your account, we recommend contacting your bank or payment provider to confirm the transaction. You may also file a dispute with them if necessary, as they can trace and release the funds directly.
We truly apologize for any inconvenience and are happy to provide any details needed to assist with the dispute process.
GP
Gpa
Run away from this company
I bought a heel ray and it was defective, the company would not stand behind their product even though they stated they had a 30 day warranty. I would’ve loved to try it to see if it worked but their customer service and warranty is defective. If I could give him less than one star I would, I am not a happy camper.
Response from HealRayFeb 11, 2026
We’ve asked multiple times for your order details but haven’t received enough information to locate a purchase. The name provided (“Gpa”) does not match any order in our system.
We stand behind our product and warranty and are happy to send a replacement for any verified defective unit. Please contact us with your order number, the email used at checkout, or a receipt screenshot so we can resolve this quickly.
