HealRayReviews of tryhealray.com

NEVER SHIPPED. Never refunded. Just get the same auto reply to emails. Total SHAM. Do Not Buy This

I am writing to express my significant disappointment regarding the Healray device I purchased in May 2025. The device has malfunctioned and completely stopped working. I have attempted to contact customer support regarding this issue but have not received any response. It is concerning that a product advertised with a one-year guarantee would cease to function so quickly and that customer support would not respond to inquiries. I find this lack of acknowledgment and response highly unethical. Based on my experience, I would not recommend this product.

Do you have a rating lower than one star???? Possibly the worst company I have ever encountered. I ordered the product. It was charged to my credit card. Never received. I keep trying to track the order with the order number provided and only get an AI-generated response of "Order Not Found". I email and get a response that someone will get back to me within 24 hours. That never happens. I finally did get a "response" this morning that stated they have my "house number" but not my address. Total lie. This is a SCAM SCAM SCAM SCAM COMPANY. This has been going on for more than a month like this. I am reporting HealRay to the FTC, BBB, and any other government agencies, as well as seeking a refund directly from my credit card company. ADDITIONAL INFO: On August 14th, in response to my emails to HealRay, and again providing my order number and address, and after posting this public review, I received an email from HealRay signed by "Stine", stating: "To save you the hassle of filling (sic) a complaint, we will go ahead and cancel your order. You should receive your refund shortly." Thus far, no refund has been issued. And I will still file a complaint with the appropriate agencies about this company.

Similar to other reviews. Paid and waited for my product to arrive. Cannot track as my order has not been found. Taken my money and failed to deliver. This is s scam. Do not give your money away. Terrible. To top it off, in their reply they blame me for an incomplete address. Blame customer, yes, it my fault for ordering. 😆 i

I placed an order on 6/25/25. Paid extra for shipping. Received a email that my order was to arrive in 48 hours on 7/4/25. Order never arrived and the tracking information states my order can not be found. Sent an email on 7/8/25 the company said someone would get back to me in 24 hours. No response , I sent another email on 7/10/25 that was then finally replied to on 7/11/25 asking for all my information again. This site is a SCAM. Do not waste your money. Now I’m fighting with the bank to get my money back.

I ordered a healray unit in May 2025, after a month. I received an email saying my package was due to be delivered. The next day I received another email saying my package was"undeliverable" and is being returned. The package tracking link they sent was for a Chinese company called Yun express, and looked dubious to say the least. I sent multiple emails to healray support to try and find out what the issue was and had no reply. After another week I requested a refund via PayPal. The company responded by sending another link to the dodgy Chinese shipping page. I had to wait another month and escalate my case with PayPal to get my money back. Can't say wether or not the product works as I never received my package. The comments sections on healray Facebook ads also look suspicious, posts that are months old with zero or only a handful of comments would lead me to imply they are actively "damage controlling" the comments drum up more victi ..... I mean customers. Some people have actually received their packages which is great, however I paid and had to pretty much fight to get my money back and have had zero response from the company. I believe they sell more units than they can provide and shaft whoever doesn't fight to get Thier hard earned cash back I have found multiple other people on Facebook who have had the same or very similar scenarios to my own. The webpage I used (via Facebook) was also "pushy" it kept re-directing to other pages pushing the gel and nano floss rather than letting me complete my order. I would advise anyone looking to purchase a red light therapy for Thier gums to not hold Thier breath as giving this company money is a gamble. Edit In response to the reply below. I paid via PayPal, my complete address was attached to the order, like every other order I pay for through PayPal. You are the only company I have dealt with through PayPal in over 25 years to have this problem

I ordered the Healray system #4100 on June 23 and have not received it. I have not had a response to any messages I have sent. I am requesting my money back!!

IT IS A SCAM < PRODUCTS NEVER ARRIVED.