Tiffany T.
Still waiting for refund
So, I would have given a higher rating, but since I'm still waiting for my refund, I cannot. This may work for some, but it wasn't the product for me, as it actually made my gums hurt after 10 days of use. When I stopped for 48 hours, the pain did as well. Contacted customer service, and while they did try to suggest using it longer, they did go ahead and send my label to start the return. Was shipped back on the 8th, received by them on the 15th (thanks, Informed Delivery), but here it is the 19th, and still no refund. I will give it until the end of next week, and then plan to dispute with my credit card company, as the product was returned and they have a 60-day money back guarantee not being honored. Guess I should have trusted these reviews a bit more. Not a very good reply since your page still shows "return in progress." Sounds like a generic reply and I'll never see my money unless I fight the transaction.
Response from HealRayDec 23, 2025
Thank you for your feedback. We’re sorry the product wasn’t the right fit for you. Your return was received and the refund has already been processed on our end. Please note that banks can take additional time to post refunded funds to your account. If you need a refund confirmation or further assistance, feel free to reach out and we’ll be happy to help.



