TrulieveReviews of trulieve.com

The company represents everything that's wrong with legal cannabis. The management has nothing to do with cannabis, it's just a cash grab for them. They don't care for the patients or their employees. CEO's husband got sentenced for 3 years for bribing government officials and the FBI has him tapped saying that they've helped boxed out the competition out of Florida's medical cannabis market

I ran a successful business 50 years in duval and clay county , if I ran a business away they did I’ve had to close my doors. I had contact with them three times by phone, my delivery is still coming, call again they should be there within an hour then I get a call at 7 o’clock tonight, i’m already back at the office I can’t deliver your order tonight so I sai cancel it. I called back again you cannot talk to the supervisor and they cannot called Orange Park store to find out what was going on. I don’t know who the supervisor is but I’m telling you I would fire that employee and bring that order to the customer myself. Worst customer service in the world. I’m done, too many other places want to business. I honestly don’t mean to be unkind but you don’t run a business like that .

ALEX REALLY HELPED ME MAKE THE RIGHT DECISIONS AS TO THE BEST PRODUCT AT THE BEST PRICE, EXCELLENT JOB ALEX!!

The last two visits to Trulieve I was shorted the amount of flower I purchased. The first time I was shorted a gram and a half and was told I would receive a credit after calling to complain. Today I went to make anotherr purchase and there was no credit. The advisor told me to call the number again and let them know. I made another purchase and when I weighed it at home it was a gram short. I called to ask about my credit and explain I was shorted again. The call center was extremely rude and hung up on me when I asked for her name. I called back and the second girl was extremely polite but basically told me to pound sand. THEY WILL SHORT YOUR WEIGHT AND DO NOT CARE ABOUT CUSTOMER SERVICE!!!!!’

I visited the store in Sebring florida yesterday with my sister. The staff was very knowledgable and helpful. I am a nurse practitioner and I had specific medical questions. Mikey was able to answer my questions. Kevin and Abi were also very helpful. I would recommend this store to anyone who is getting started. Don't be afraid to ask for help. You will be surprised how knowledgable they are

Bait and switch. They advertise a certain percentage of THC for a certain type of flower you get there and it’s about 3 to 5% lower than what it is advertised as. This is happened several times!!! time to move on to a better dispensary!

Staff is VERY rude, have been to multiple locations in Florida. Spent $100 on capsules advertised as 1500mg just to find out that batch amounted to 950mg. I took half of the bottle after not having done edibles before and…… nothing. May as well took a Tylenol. Trulieve is possibly the worst dispensary in the state of Florida in my opinion.

First visit went okay, in, out, polite staff (if not very helpful) .... then second visit came. Had a coupon said "Second Visit: $75 credit off $150 or more. Must present approval email or state issued ID card." I have my card, it's my second visit, my order is $170. No problem right? seems pretty straight forward. Then I get a call. They won't honor what they have in print. They'll only apply it to people who have recently renewed their medical marijuana card and will ONLY accept the email, not the card... even though they have it right there in print "Second visit discount $75 credit is only valid towards a $150 purchase or more. Must present approval email OR state issued ID card." and there's nothing mentioned at all anywhere on the coupon card about needing a renewal of anything. It's my second visit people, I don't have an approval email any more, that was back in August, it's nearly January. I DID have an order of $170, I DID have my State issued ID card, it WAS going to be my second visit. I'll take my business somewhere that actually honors what they put in print. If it ONLY applies to card renewals, and they ONLY accept the email from the state then they could print that on their coupon and not waste people's time.