TrulieveReviews of trulieve.com

Been customer for 4 plus years. I’n past year several locations gone down hill and several bad experience. Last one, ex: 4/17 primo release 8:00 ish, I have choice between 7/8 stores in 30 miles. Put together order by 8:30 arrive store noonish waited 45 minutes and no primo. Store blames corporate no ship. Very disappointed. Try sell me same strain in regular buds. He then rang my order but left one item off. He then rang the other one and I ask for additional stamp.said was under 50 but had 36 carry over and would of been if rang right. Cop attitude. He said primo wasn’t on sale and I politely inform him I’m a vet and high point Trulieve and always get 30 %. Didn’t need to come out on Easter for something often on menu. Further Discussed perk card and told him I was in on 4/14 and could I get credit as he could look up. Was told he couldn’t look up which is hog wash as I watch them do it at another store several days before. When leaving I am from the lady at the front desk that I would never be back she is very polite. I explained to her and another lady why and the other lady said “give me your card and I’ll stamp it just to get you out the door.“ I offered my ID number where she could look the order up as I couldn’t remember exactly she gave me credit for 200 when it was over 400. When I got home I looked online and that Primo is it several locations and still is 30 hours later. I called corporate and was told I would receive a call back but wasn’t informed of the 24 to 72 hour call back. Call again today and I did get one call back it rang twice and straight to voicemail before I could answer. I Called several times today but never could get through to a customer service supervisor. And you know what I won’t hear from them as we are approaching 420 and this issue alarm not be resolved before then. So needless to say it is my loss this year but I will have a new store for 420 One 2023. It’s sad when poor customer service will drive away a very very loyal customer.

Beware of this place if you are a young female, their employees will go behind the computer when you were not there and write down your information and contact you to flirt with you. every time I have been to this location I have been treated like I have no clue what I’m doing and act as if they are superior to the normal person. They show product online that they don’t sell in store unless it’s under 19%. Management is definitely a big mess and under trained to say the less. Absolutely no privacy, no respect, no help.

They used to be better. I would go there for their 50mg capsules because they are the only dispensary that carried them in 50mg. Before they used flower that was at least 18-20% thc. And now I just found out that they are using 8-12% but at the same price of $100!!! They are ripping off their customers! If you are going to use a very low thc% flower than it should NOT cost $100. They are messing around with people's medicine without informing them that the potency is now 1/2 of what it used to be. If potency is half the price should be half. Or at least INFORM the customers! Very dishonest way of doing business. Especially when MUV has way better flower, strain specific items, and are always changing strains. They are also very upfront about their percentage. Trulieve has had same strains for a year now overpriced, dry, and nothing I would go back and purchase a 2nd time.

Every single order has been screwed up. They deliver something that is supposed to be 28% THC that is 12% and then they try to tell you there is always a variation. I have had a lot of major health issues and doing business with Trulieve is like trying to work with your enemy. The people in their call center tell you one thing and then they screw you on delivery. I am livid. My last 3 orders have been painful.

If it wasn't for the young man at the door, security guard, and attendant for apologizing so much it calmed my flashbacks of IRAQ, Your system made me waste 90 minutes in transportation and had to take the bus back home. This is the 2nd time. Don't do that to me like this again. I don't like replaying war in my head

Hassan in the down town Longwood was very knowledgeable and great customer service. Go to that spot they are great

I am a first time customer, and was not very knowledgeable! Your whole staff is amazing, but Brenna was hands-down the best. She spent much time with me and helped me understand what was meant for what, what time may be best. Take note on what works best for me, etc. but also she was so patient. She is definitely an asset and because of her and other reasons I will be repeat lifetime customer. Thanks again Brenna!! She definitely deserves recognition..

The young people that attend to me inform me of the newest product Truelieve has to offer. The IT department at Trulieve , through GIO, a supervisor, tells me that because my email address is thru AOL, GIO tells me that TRULIEVE does not support AOL. GIO wants me to try another email address thru GMAIL, etc. I do not trust the supervisors at TRULIEVE. They LIE. I read about the lawsuit, now I know why. Stay away from the IT department.....they are full of you know what!!!!