TrulieveReviews of trulieve.com

Day 27. Website is still down and I am still locked out of my account.

The wait is long and the parking is not adequate at the location used. Sometimes you may have a problem with the product but it's too inconvenient to return after the wait it took to receive. I never get a senior discount anymore on the affordable products, not do I accumulate any points. I stopped asking about it even though they advertise availability. Sometimes you do better getting your needs met with another source. It's too time consuming to shop at trulieve, online or walk in. They should try having customers to choose their pick up time like others do....jmo.

Order flower skunk ape what I got was less then minis I got crumbs bottom of the bag when u order flower u are supposed to get flower not crumbs I mean this is ridiculous that’s it done with Trulieve they lost me can’t be trusted they sell crap go somewhere else ayr rise curaleaf Trulieve master of bait and switch terrible don’t buy anything u will be disappointed

They say you order is ready go to pick it up and they say sorry where sold out. I love how my medical stuff are sold to the first person that shows up with money. Why have a online order system in the first place. I will never be back to this company. The drug dealers at least always had there $hit. I will never give trulieve my money again I would rather buy stuff from a random stranger on the street then ever go back to this crazy stupid place. I see now all you care about is money. Well I love my money more then you so Fu@k yourself.

If I could rate your company a "zero", I certainly would. You have some of the worst customer service I have ever seen. Walmart is better! Someone called me from your Largo location yesterday, told me that my delivery order came to them by mistake & that they would send it to the delivery office, (Hillsborough) then I find out that you cancelled my order for NO REASON. I am writing your CEO, the Attorney General, & the BBB. You are messing with people's medicines! Is the job description incompetence, because this is like the 4th or 5th time I have had problems with LIElieve. I am going to the dispensary now & they are not going to like me by the time I leave!

Corporate is the problem new ceo and management they don't care bout patients I know first hand and lack of what people want and need and wonder why can't sale crap they get cheapest seeds they can

their online ordering process is a joke. you order your products and the last three times i never got a text to say it was completed and ready for pickup. Every time i had to call in and was told your order is actually ready for pickup. i get there and I the clerk looks up why i never got a text and he stated it was because they were out of a couple of items I ordered. my reaction was it would of been nice to have been contacted instead of me waiting more than a half of a day and i imitated the customer service call. i then had to wait 30 minutes although i was in position 1. Numerous other people went in while i sat there. the next two times i never got a text and once again had to call in and go through BS with customer service. i finally got fed up the third time and went to MUV where i have NEVER had an issue. Customer Service and product availability are never a problem. Trulieve definitely lost my business. MUV in apollo beach will always be my go to.

I stopped going to Trulieve the first time because my supposed to be sealed flower containers were always open…. A new store opened & I thought I’d try again. I placed an order online & went to the store to pick up my “Express Order”. The online check-in was a joke. I was the only one waiting in the queue with an expected wait time of 18 minutes. After I waited & realized other people were going ahead of me I questioned my position in line. They informed me it was my fault because I didn’t check with the staff or Supervisor (they walked by me waiting patiently numerous times). So much for the email check-in! This was not my first time at this store or using express order. I finally get to pick up my product & the price is higher than my online order. The supervisor can’t figure it out. I cancelled the products with the bogus pricing and finally got out of there for the last time. There are plenty of other dispensaries to choose from with great service and product. I very rarely write reviews and this is the first negative review I have been compelled to write.