TrulieveReviews of trulieve.com

They gave me medication in someone else's name but it wasn't just 1 time, not always, my wife always checks the files and she was the one who told me go and return it, that's a problem if the police stop you with that, it's not yours, I went to return it and The SUPERVISOR: DRAD MAYNARD and BRADLEY SMITH did not want to change my medication and treated me with racism. He argued with me. He didn't believe me. Only 2 hours passed and he told me I have to check the cameras. Well, they don't work.

I’ve been going to Trulieve now for awhile and I find them to have good prices & deals. The express check is always quick & easy. The staff is always friendly. Tatiana & Wyatt are always ready to help you with all your needs & questions. This is a great shop!

Description of complaint: I ordered an delivery order for my medication. I ordered on 3/21 in the morning and was told it would be delivered Saturday 3-23-24. Saturday afternoon came and I called to ask about the delivery. Was put on hold and told they had an issue with the delivery center or some nonsense and it would be delivered the next day. Sunday came around and I again called them to find out where my delivery was. I was then told they do not deliver on Sunday or Monday, even though on Sunday i was told they would deliver Monday. Clearly just jerking me around. I spoke to a very condescending manager by the name of aria, who at first refused to give me her supervisors name. I asked for her direct supervisor multiple times before she finally told me the name of the manager. I was told he would call me back within the hour and of course not a word from him. Now keep in mind i have not received one phone call from them letting me know about the delays. The only correspondence with them was be waiting for 15 min multiple times to speak to someone. At this point on Tues 3-26-24 I spoke to a manager by the name of Lee who assured me it was going to be delivered and that her big bosses were already on it and would make sure to take care of me. I had told them 5x on their recorded calls, that will be pulled when i file further complaints with the state. In the meantime my Dr recommendation is set to expire on the 28th. How can a company that is responsible to provide my meds be so careless and unprofessional is beyond me. In the meantime it has been 7 DAYS since i originally ordered. Now again while writing this complaint I have been on hold 16 min so far and still no one is dealing with this problem. This is no acceptable and they need to be held accountable. I told Lee i was going to start filing formal complaints if they did not deliver and she told me if i was threatening them with actions they would hang up the call. Since all calls are recorded the state attorney will be notified too Desired settlement: Delivery

Tell you order completed but you get there and they don’t have it. I traveled to get what I ordered not a substitution and then they didn’t give me my full discount! I guess I should remind them?!

Short short short. Last 3 times I was at least a gram short, I shouldn't have to do that 3 times in a row. Always out of advertised product seemingly before they open. Actual Product strength rarely equal or close to advertised percentage. Was good till the past 6 months and steadily going down hill. I rarely buy anything except trupods now and only if on sale.

Trulieve Bayshore Gardens Bradenton,Fl is the BEST . Great service , speedy , helpful and friendly . Best dispensary around not just trulieve stores all dispensaries around it is hands down the best .

I have tried multiple different dispensaries but for the past 2 years and 2 months I've been loyal to Trulieve in Palm Beach Gardens and it's paid off. I've been given hundreds of dollars worth of free swag and everything is a great experience there. The customer service, the staff, the prices, the products, the variety, the potency, and the deals that are constant and diverse. I personally have tried it all but my usual weekly order consists of a minimum of 2 eights (Quarter Ounce) from Roll One for only $40!! Even though the flower is cheap it's quality isn't. THC has been between 25% to 30% and terps approx 3%

I had an issue interpreting the State’s calculations in regards to my monthly flower allocation amounts. I called customer service and I spoke with Asa at Trulieve’s Clearwater, FL call center. She explained everything so that I was able to easily understand how to navigate both systems. I didn’t feel rushed. Trulieve needs more employees like Asa!