TrifectanutritionReviews of trifectanutrition.com

Response from TrifectanutritionMay 23, 2024

We're truly sorry to hear about your disappointment with our vegan menu. As a company committed to providing delicious and nutritious meals for all dietary preferences, we deeply regret that we fell short of your expectations. Your feedback regarding the lack of flavor, freshness, and protein in our vegan meals is concerning, as we strive to offer a diverse and satisfying selection of plant-based options. We understand the importance of culinary expertise in crafting meals that are both enjoyable and nourishing. We will review your comments with our culinary team to ensure that our vegan menu meets the high standards our customers expect. Thank you for bringing this matter to our attention. Your feedback is invaluable in helping us improve our offerings and better serve our customers.

Response from TrifectanutritionMay 23, 2024

We're sorry to hear about your disappointment with our vegan meal options. Our goal is to offer a variety of meal options that cater to different dietary preferences, including vegan and plant-based options. We aim to provide balanced meals with adequate protein and nutrients, and we apologize if you found the portion sizes to be smaller than expected. Your lack of variety is alarming and unusual. You should have absolutely received unique meals. I think it's also fair to mention that when you brought this to our attention, we immediately processed a refund for 7 of your 10 meals as we did not want you to pay for meals you received unwanted duplicates of. We would love to make this right. Please DM me and I'll gladly set you up with a new, discounted order with full variety to your liking, especially since you can now choose your own meals.

Response from TrifectanutritionMay 23, 2024

Hi Kristine, I apologize for the delay in seeing this review and responding to it. I would absolutely like to make right of this. I'd happily offer the same discount back to you to ensure you get the absolute best deal to try our plant-based meals again. Please DM and let me know if you ever wish to pursue this and I'll personally contact you with the offer.

Response from TrifectanutritionMay 23, 2024

Hi Libby, Thank you for the feedback. You most certainly should have received the meals you selected and I regret that this was not the case. Demand was at an all-time high after appearing in a Netflix documentary and we suffered supply shortages, which affected many customers. We've since corrected these bumps and would love the opportunity to make things right by you!

Response from TrifectanutritionMay 23, 2024

Amazing review, Richard! We love to hear stories about our food helping individuals achieve their goals! Please don't hesitate to reach our team should you need any support!

Response from TrifectanutritionMay 23, 2024

Hi Jarrett, I'm sorry for the delayed notice of this review! It disappoints me to hear about the meals not meeting your expectations! A lot has changed since October of last year and we've launched many new recipes. I would love the opportunity to make things right and offer you a discount box of food to try. Please DM me at your earliest convenience and I'll be sure to set you up!

Response from TrifectanutritionAug 22, 2023

Hello Tami! Thank you so much for the review. I will definitely let Allison know :) Please reach out if there is anythign else we can do for you!

Response from TrifectanutritionMay 23, 2024

Hi Joyce, I understand how frustrating it can be to encounter unexpected charges, and we apologize for any inconvenience this has caused you. Upon reviewing your account, it appears the first contact we received from you to cancel your subscription wasn't until July 10th, three days after our cutoff to prevent that order from production. A month earlier, you did skip several weeks of deliveries on your subscription but that is not a cancelation - you were still enrolled in our weekly recurring service and our system would charge you for the first week you did not skip online. As per our terms and conditions, we require 7 days notice to skip or cancel a delivery to prevent charges from occurring. Unfortunately, it seems that you missed the window for skipping a delivery, resulting in the charge to your credit card. We apologize for any confusion or inconvenience this may have caused. Our customer service team strives to provide helpful assistance to all our customers, Our team did explain that the order had already entered nationwide production and that we did not have the ability to locate one order among 10,000+. Additionally, we did fully refund your first order for you. Even so, I would like to be able to make things right and hopefully change your opinion about our service. We have many new offerings since you last experienced our meals and I'd like to extend you a special offer to try them out. If interested, please don't hesitate to DM me here.