Whitney H.
Scam alert
My first order was never delivered. My credit card was charged and I was never refunded. I never received a notice that the order would not be delivered. The tracking states the package never came to the shipper. They have already charged me for the next weeks meals, which I doubt I will receive either. Very disappointed and aggressively working to get my money back but thus far I have had no response. Trifecta, give me my money back you thieves.
Response from TrifectanutritionJul 30, 2024
Dear Whitney, We are deeply sorry to hear about your experience and understand your frustration. However, we believe it's important to clarify the situation. After we were made aware of the delivery issue with your first order, we promptly issued refunds for both of your orders and turned off your account to prevent any further charges, which we all did prior to your review posting here on Trustpilot. We would kindly ask you adjust the review to reflect this. We take our customers' concerns very seriously and strive to address them promptly and fairly. If there has been any miscommunication or delay in processing the refunds, we sincerely apologize. Please check with your bank for the refund status, as processing times can vary. We regret that your experience did not meet expectations, and we apologize for any inconvenience this has caused. If you have further questions or need additional assistance, please reach out to our customer service team directly. Thank you for your understanding.