customer
Awful food, awful service
I had high hopes but the meals were awful. The potatoes fell apart in your mouth, which to me is a sign of old potatoes or way over boiled potatoes. I heated my meals in a skillet, but it was all just gross and tasted like left overs that had been sitting on the fridge for a week. I had signed up on a promotion initially, my box arrived on Friday afternoon. Apparently that same Friday night was the cutoff to be able to stop the next shipment, I hadn’t even had the opportunity to try a meal yet. Saturday morning I had the first meal and immediately went to cancel but nope. Too late. I was already being charged for the following week at full price. So $215ish dollars for another week worth of meals. I tried the lunch meal for Saturday and Sunday morning another breakfast, the meals are fairly small portions but I still tossed half of it out because it was just that bad. I’ve done fitness/body building competitions for years, I’m used to bland competition prep food, and lots of re-heated prep meals.. I still couldn’t choke this down. I emailed the company Saturday asking to stop my shipment and refund the pending charge but noooope. The had no desire to help.
Response from TrifectanutritionMay 23, 2024
It's disheartening to hear that the quality of our meals did not meet your expectations and that you encountered issues with the potatoes and overall taste. We strive to provide delicious and nutritious meals, and we're sorry that we fell short in this instance. Your feedback about the potatoes and the overall taste of the meals is valuable, and we will use it to improve our recipes and cooking methods. Regarding the subscription cutoff policy, we understand your frustration. We aim to provide clear information about our subscription terms and cutoff times to prevent such situations. We do post our cutoff directly on our website as well: https://www.trifectanutrition.com/ask-us-anything/why-cant-i-skip-my-delivery. However, we apologize if this was not communicated effectively or if you were unable to try the meals before the cutoff time. We're continuously working to improve our processes to better serve our customers. Thank you for bringing these issues to our attention. We appreciate your feedback and the opportunity to address your concerns. We would love the opportunity to earn back your trust. Please DM me at any point and I'll provide you a new introductory offer.