Dave G.
Healthy food, lacks variety and outdated website and customer service
I appreciate the healthy/organic and clean ingredients. That said the website and service if you order regular subscriptions is poor and diminishing over the past few months. Over 1/3 of items and even sometimes 1/2 are out of stock even when you log in at the beginning of the week. Trifecta will switch out meals from your subscription but confirmed they have not notification to tell you this and you have to login every week to fix this or you are paying $16 or more for a meal you do not want. Also they could benefit from more higher protein /lower fat meals. They only have 4 options for "performance meals" which seems counterproductive when marketing to athletes. I liked the service but the extreme lack of variety and availability is leading to consumer fatigue. Their customer service is responsive, but due to the website inefficiencies (operating 10-15 years behind most consumer based websites) I would have a hard time recommending this to others. After 6 1/2 months I am likely to move on.
Response from TrifectanutritionFeb 2, 2026
Thank you for taking the time to share such detailed feedback. We truly appreciate the recognition of our ingredient quality and the kind words about our customer support team. You’re absolutely right that limited availability and substitutions can be frustrating. When meals sell out due to high demand or supply constraints, substitutions may occur to ensure boxes ship on time. While we currently don’t send automatic substitution notifications, we do encourage customers to review and adjust their menus each week before the cutoff so they stay in full control of their selections. That said, we hear your feedback clearly and agree this is an area where we need to continue improving the experience. Regarding variety and performance meals: our menus are built around whole-food nutrition and clean macros, but we understand that athletes and long-term customers want more high-protein, lower-fat options and broader rotation. Menu expansion and improved availability are active priorities, and simplifications we’ve made recently are intended to support more consistent fulfillment moving forward. We also appreciate the candid comments about our website. While we’ve made updates over time, we recognize that expectations have evolved and there’s more work to do to make the platform more intuitive and proactive. We’re grateful for the 6+ months you spent with us and for your honest perspective. Feedback like this directly informs where we focus next, and we’re sorry to hear we ultimately fell short of earning a strong recommendation. If there’s ever an opportunity to support you again, we’d welcome it.