Chris L.
HORRIBLE customer service
Never even got to try the food but the customer service is awful. I had a delivery scheduled for this Friday (its Monday) and had some unfortunate circumstances come up that made me have to take an emergency trip and wont be in town to receive the delivery. I call customer support for assistance and was told because I didn't call a WEEK in advance there is nothing they can do and my package will be delivered anyway. That is a HORRIBLE way to do business and wont be getting any from me as I look to one of there competitors for a better experience. Judging by the many bad reviews on the poor taste and quality of the food it looks like I made the right choice by canceling the subscription all together. I would avoid this company and wont be recommending it to anyone.
Response from TrifectanutritionSep 8, 2023
Hi Chris, I'm so sorry to hear about your experience with us, and that you didn't get a chance to try the meals. In dealing with perishable goods, we have a strict cutoff that allows us to properly forecast and fulfill orders for the entire nation. We understand that unforeseen circumstances can arise and we always want to make sure our customers are taken care of in extenuating circumstances, so I’m sorry that we weren’t flexible to your situation. I’d love the chance to connect to hear more about your experience and work toward a positive resolution if possible. Please keep an eye out for an email from us. I look forward to hearing back from you.




