Mandy S.
I was very briefly a customer recently…
I was very briefly a customer recently and here is why… -my food arrived FROZEN…solidly frozen….every meal in the box. One of the reasons I went with them is because it was cooked fresh and then “deep chilled”. So I reached out to customer service immediately to clarify if it is in fact frozen…maybe I misunderstood. They told me it was deep chilled and that sometimes the freezer packs can freeze a meal or 2. Wrote back again to question that because I’m not new to meal delivery and never had food freeze like that with those packs…again denied freezing it, just deep chilled. So I go digging through the website again and tucked way back in…it does say they are frozen! So frozen and customer service lied. -the food was super disappointing, especially for the price. The pork was chewy, a couple of the meals were soupy (provided cause they were frozen) -If you are a first time subscriber plan to be stuck with their food for 2 weeks. The day your first box is delivered, the next week meals renew that night, so you don’t get a chance to really even try the food. The only good thing is if you aren’t happy with the first box they will reimburse, so at least they do that!
Response from TrifectanutritionSep 29, 2026
We’re sorry to hear that your experience did not meet your expectations. However, we do want to clarify a few points in your review so there is no misunderstanding about how our subscription works. When you placed your first order on August 19, you enrolled in a **weekly recurring subscription**. This was not a one week trial subscription. During checkout, our recurring subscription terms are presented and require a checkbox to be selected before the order can be completed. By completing checkout, the weekly recurring nature of the subscription was acknowledged. You also had access to your account immediately after placing your first order and could have skipped the following delivery at any time. Your first order was placed on August 19, and the cutoff to skip the next delivery was August 28, giving you **10 full days** to make that change if you intended to receive only one box. The second shipment therefore was not automatically unavoidable, nor were you required to remain subscribed for two weeks. Customers can skip or cancel upcoming deliveries through our support team or manage available skip dates through their account before the applicable cutoff. Regarding the food temperature, our meals are prepared, packaged, and flash-frozen prior to shipment. Doing so helps protect the food as it ships in the summer heat to your doorstep. Depending on the specific meal and its location within the box, as well as the weather conditions outside, some meals can arrive partially or completely frozen. We understand that this may not have matched your expectations based on your interpretation of "deep chilled," but the condition of the meals upon arrival does not mean they were mishandled during transit. We also want to clarify that our customer service team was attempting to explain this chilling process when you contacted us. We do not agree with the characterization that our team "lied" to you. We respect that the food itself was not to your taste, and we appreciate the feedback regarding the pork and meal consistency. However, we believe it is important to distinguish dissatisfaction with the product from the terms of the subscription that were presented and accepted when the order was placed.