TraxxasReviews of traxxas.com

I would give Traxxas a ZERO star review if I could. Our nine-year-old son bought a $250 Raptor Traxxas truck with his own birthday money approximately two weeks ago. Every day he asked when his truck would ship and when it did, how much more time until it would arrive. When it did, he eagerly opened the box and what did he find??? A BROKEN truck. We called Traxxas to be met with the most absurd, obnoxiously rude customer service representative (which I have read here is par for the course) who proceeded to explain that since our son had merely OPENED the box, he had, “voided the warranty,” on the truck they sent in, “good faith.” Tell me, how would we know if the truck was broken if it was never removed from the box? It was STILL IN THE PLASTIC in the pictures we sent. By this time, of course our son is bawling his eyes out and we asked to speak to the manager. Approximately EIGHT minutes on hold and we get another person on the phone that basically says, “sorry, sometimes these things happen,” and refuses to receive the BROKEN ON ARRIVAL truck back. Not only that, but he refused to overnight the part to fix the truck, told us the part was easy to replace ourselves (it’s NOT), and all but said he didn’t believe our story. I’ve never felt more compelled to write a review, but people should know before they buy a Traxxas product, their customer service will NOT replace your purchase if it ARRIVES BROKEN. These RC cars are far too expensive to deal with people that have ZERO integrity.

0 star if I could. Called on 01/11/22 to make a warranty claim on my TRAXXAS alias (garbage I’ve bought 3 and alll 3 were defective). I believe his name was daniel, he mentioned i would have to pay shipping. I asked if they could cover the shipping this one time and he agreed to do so. Well when I called the following week to finalize the return because i never received the emails from them, i asked him why they aren’t giving me a shipping label and that he said they would do it this one time for me. Daniels response was “you are putting words in my mouth. You are trying to re-write my memory and i don’t appreciate that” and proceeded to hang up on me. Also don’t bother buying the alias. I bought 3, all were defective. I thought maybe I was doing something wrong. After flying the 3rd one, one single time of light use and babying it, the rotors were defective the next day. Stay far away from TRAXXAS they are a joke. EDIT. The guy at customer service called me back and apologized for the mix up stating i was correct that he did offer the one time shipping for free but that they could not fulfill that promise and instead would send me two free batteries. I hope the guy didn’t get into too much trouble with his manager but i appreciate them reaching out to making it right.

Peace of junk we went through 3 motors and it broke in 5 minutes on 2 motor and about 30 on 3 motor my recommendation is not to ever buy a rc car unless you want to spend money on a new motor and other things.

Bought a brand new latrax alias it did not work from get go. Tried to return and can't from store I bought it at. Customer service will not give refund on junk only offered to fix it. Only good thing is they offered free shipping but I have to pay for new box to send back. Not a way to win over customers or get repeat business.. I will never and suggest that you never buy one of there products..

Stay away built to break, from the first day it gave me issues. First it was the charger it came with. Then the steering module. Then it would do super fast and slow down all of a sudden. Bought another battery didnt fix it. They said it would be a 75 dollar fix if I turned in the part thats faulty. The customer service dept is rude as well.

Traxxas x maxx too much money for bad quality and no help from support when factory faults accure... Do not buy! I have wasted £1300!!!!!

Traxxas is an example of a gready manufacture. I have placed many orders with them and now all of my orders this week have been cancelled with no reason. I hope that hobby shops stop carrying your products cause I know you don't care about me as a buyer and them as a seller

I know my opinion doesn’t matter but I bought a trx 6 months ago probaly even longer and my body was damaged and half the paint was off of it and I keep being told no one can help me from the moment I bought it so a couple things broke on it like they should ( that’s fine ) it’s fixable but a damn body wasn’t my fault told I’d be taken care of haven’t been and been dicked around trx the slash and maxxx all going in the trash I’m out of the hobby lost all interest and respect for Traxxas always made my buddies get one unfortunately not again hope they enjoyed the money they got from me because that’s the last thing they’re getting. But hope everyone has better luck.