TraxxasReviews of traxxas.com

Good morning, for those looking to buy a remote controlled boat do yourself a favor and purchase the remote controlled boat from Harbor Freight. My son wanted me to buy him the Harbor Freight boat for months and I advised him that I would buy him a good one. So, I purchased a TRAXXAS BLAST high performance electronic race boat from a local hobby store. Since this purchase the boat has only performed correctly through 1.5 batteries cycles. Motor issues, electronic speed control issues, local hobby store sold me a non TRAXXAS motor to fix the boat issue. I called TRAXXAS warranty division and they did send me a new motor and new electronic speed controller forward-only which once installed made the boat function again but the controller to boat range was now cut to a third of what it was the first 1.5 times we actually could run the boat. Luckily the Parks and Rec at Jacobson Park in Lexington, KY let my son and I borrow a paddle boat to retrieve the boat. Today September 1, 2022 @ 10:05am, I called TRAXXAS to explain the new issue and if anything could be done and I was advised that nothing could be done to address my issues. I was advised that I must have messed up the antenna, bent it, cut it or some how made it not long enough to receive a signal. I assured him that the wire that constitutes the antenna is in original condition and has not been compromised in any way. Well, that’s the gist of the story now my son has a high performance electronic race boat that is useless unless he uses it in our bathtub. I really wish that TRAXXAS had done more to make it right. I can’t understand but I can deal with how TRAXXAS is handling this warranty claim but I don’t think my son is dealing with it well. Also, I did not get the reps name when he first answered my call and he ended the call before I could have him repeat his name. What a disappointment this has been…

Some fantastic RC Cars. But you always need to buy hopup's to make the strong enough. We have a Rustler and a Maxx but both needed money spending on them in a week.

Had a simple question and called customer support josh was very rude and talked down to me as if I was a piece of trash I don't understand does he realize he would not have a job if there was no customers no need to be rude to people buying your product I would never talk to a customer like that Traxxas needs to get him off the phone find someone that is a people person and friendly does the CEO not read any feedback online I'm not the only one and it's really making people change to a different brand of r.c. it's an easy fix get someone new on the phone that is a decent human being I have never in my life been spoken to the way josh did Josh find a new job if you're so miserable at Traxxas

I bought a 70 mph Buggy. It didn't do 70 mph. Traxxas don't sell the gear you need to do 70mph. So I bought the correct gearing elsewhere, still doesn't do 70 mph. What it does though is blow tyres at about 65 mph, and that's if you can keep the front down! Nice one!

I really liked Traxxas products but when you spend $1,000 on something and the tire blows out within first 15 minutes and company doesn't cover anything and have another vehicle I paid over $700 for and motor blowout less than a month is crazy and their customer service is one of the worstest I've ever dealt with but what do you expect from a company that doesn't care about taking your money I'm being told from customer care oh well go to another company and I think everyone that's reading this should go to another company horizon has better customer service and the cars are okay too Traxxas need to get it together before you lose all your customers and I bought two years ago two Traxxas rustlers a month and a half ago bought an E-Revo 6s and x-max can't believe I gave this company my money and all the days is from this post

I have about 15 traxxas vehicles. Just got my second Maxx v2. Out of the box the transmitter wouldn't synch. Same as the first one. No big deal, reset and synch it. First one the throttle is reversed.. again, no big deal. Got them both fixed and go out to the local park. 4 minutes later, the brand new one is dead. Doesn't move, makes weird noises, no error lights. Called support and my options are diagnosing it over the phone with someone. I don't work on RCs. It's 4 hours old. Send me a ticket to ship it back and replace it. Pretty simple. He says, you opened it so you don't have a return policy. How would anyone know if it was a factory defect if they don't open it? Again, I have 15 or 16 Traxxas vehicles. Well over $5k. And this is how you treat your loyal customers? I'm done with the horrible company. Just cancelled my order for 2 Xmaxx's. Just another $2k without extras....

I bought a Traxxas battery about 7months ago and it died on me.went to the dealer I got it and told me they can't do nothing without a receipt and to contact Traxxas on it.i did do and Traxxas told me again without a receipt they charge me 44dollars plus tax for a new battery.

I ordered my RC car and I took it for a spin, the next day I went to show my friend, and the steering just seized up. I tried to fix it but, then the steering rod that connects to the servo kept hitting the drive shaft like it was not supposed to be there. Boom 375$ down the drain. The cars are overpriced and have crappy designs that are purely for glamor shots. These are made with horrible plastic I hit a part lightly to get it back into place but it snapped off.I have invested over 600 dollars in this company. My nice cars from Traxxas barely work while my Chinese knockoff model works like a dream. This company cannot even one-up a knockoff. This is what Traxxas's motto should be " Made to break so you can buy another other" These are also insanely hard to fix I all most broke a window because I got so fed up fixing it. This so-called company seems to be based on luck, seeing the reviews it looks like some people despise it but the other small portion of people love it, there is no middle ground. This tells me that they probably do quality checks, but at rare intervals. I imagine that the factory workers once a month are like, "All right the inspector is coming tomorrow time to put in some work, oh and Todd(No offense to people named Todd) try to come in sober, ok. All in all, if you just keep these models going under 2 mph you should be fine.