TraxxasReviews of traxxas.com

I bought the new sledge drove it once the tire ripped off and traxxas tells me I must do my maintenance has anyone seen the write on this truck soppised to be the best out the box basher didn’t even take to my easy going the tire was defective for sure never will I buy traxxas again

Traxxas customer service is non existent. When you get to talk to someone they simply told me they won’t do anything about a two week old Nitro Revo. I broke the engine in just like the book said to. I did everything exactly as I was supposed to. The very next time I ran it, it ran for a few minutes and quit. It hasn’t started again since. It won’t do anything. I have had many nitro engines before. I know what to check and what to do. Nothing I tried worked. So I called Traxxas. The person I spoke to told me right off that I didn’t try anything and knew nothing about nitro engines. I remained calm and told him yes I did. All I was asking for was suggestions for what else I could try. He said that since I knew nothing about them he would not suggest anything. I was a little upset then. I’ve got a $550 paperweight. I took it to the local Hobby town and paid to have them look at it. They said the engine is junk. I asked if I could get the parts and rebuild it. The cost was more than a new engine. Traxxas knows that the 3.3 is not a good engine. But they won’t do anything about it. My choice is either pay $350 for a good brand engine or put the truck in a box and forget it. Over $500 wasted. Thanks Traxxas. I will never buy Traxxas again. Edit 1. Had the nitro engine checked. Traxxas disassembled and sent an email that it was very used. Very hard in a vehicle bought less than a month ago. Clutch shoes that normally last are completely wore out. Again not possible in a new vehicle. They obviously do a bait and switch and get away with it.

My son purchased at Big foot with is own money at 13. Last September. He has had nothing but problems with the motors that you have sent out. We have done everything the tech support has told us to do. I called in today about another motor and also a lipo battery that he purchased separately tech support said they could replace a battery. But with some attitude he said they are only warranted for 30 days. So on a $275 truck the cheap motor is only good for 30 days. Now I know you have sent out a couple of motors and tech support has been great up until today. But without the motor the rest is worthless. He has spent over $400 on this truck and know it is junk unless he spends more money. This is so disappointing. The response I got was that the motors will last if run correctly. 2 of the motors I got only lasted a couple runs. Not in water or mud. It is crazy that they sell junk motors so that you have to purchase more items. I purchased a cheap motor from an other Company and it has been running for months.

Traxxas is a really good website in my opinion. I honestly don’t know why the rating is so low. I have ordered many Traxxas RC’s From their website and I can always trust them. The only downside is the packaging and delivery process is kind of bad. When I ordered my E Revo 2.0, The box came all mangled And messed up. The packaging was horrible, it looked like they just threw the rc In a box and shipped it to me. But other than that one and only downside the website is amazing.

These guys will sell you broken junk and refuse to repair anything. Spent 560$ on a V2 Maxx. A week later, after no more than 5-6 battery charges the axle pin came loose and sheered through the chassis. Completely stock brand new truck totally ruined short of an entire teardown and rebuild. No warranty, not a thing from them except to tell me to buy another one and to point out the (Where Applicable) part of their warranty. The "Where Applicable" section of the warranty to these guys means "never under any circumstance unless we have no other choice". Complete disregard for quality and customer service in any way. Bought a light kit for the Maxx for 100$ that worked for about 15 minutes then quit. No replacement, no warranty, because the bumpers were scratched. I "light kit* can't be turned in IF ITS SCRATCHED. They never explained how that affected the kit working in the first place only that they weren't going to replace it.They'll find any reason not to stand behind their products because they know they are junk. These guys are a joke. Stay away from them. All they do is sell broken stuff so they can charge you to fix it.

Bought two Stampede 4X4 unassembled kits, two NiMH batteries, 12V and EZ-Peak chargers. Tried to charge the batteries and can't. Contacted customer support who told me to check battery voltage then trickle charge the batteries. I don't have a trickle charger and after spending $800, with Traxxas, I want usable batteries, not to purchase another charger. I asked for replacement batteries under warranty only to be told Traxxas doesn't warranty the batteries. They shipped either a defective charger or defective batteries and will stand behind neither. Traxxas seems to make quality models, but the same can't be said for batteries or charges. And their support is non-existent. Unless you plan to decorate your house with a completed model, DO NOT BUY anything from Traxxas. EDIT: received a call from Traxxas support. They are sending a trickle charger without additional cost they say should allow the batteries to be charged. Will see.

Traxxas is probably the most standup company I’ve ever dealt with. I am on my fourth RC car with them and everything that needed replacement or attention they handled immediately. My son has a Traxxas max and the ESC and motor we’re having an issue communicating. I mailed it back to them and they called me this morning to let me know that they received my package with a rip in it and it was completely empty except for my paperwork. The representative was awesome to deal with I didn’t even have to ask him he said will take care of you man I’m sending you out a new motor and new ESC no charge. This is the reason I only buy Traxxas radio controlled.

New to the Hobby and spent a lot of money with Traxxas. Received a bad charger called to get a replacement and the rep was rude and wanted to charge me to ship it back. Lol, funny got it taken care of but it was not a fun process. Bummer took some fun out getting into Traxxas product.