Andrew H.
“zero” rating revised to three
Note: the following was my reaction after initial discussions with Traxxas. However, Logan called me back and decided to evaluate as a warranty claim. Appreciate the change of determination and I encourage Traxxas to consider this a model example of customer-centered service. Because it was not quick and easy I'll maintain a 3-star rating instead of 5. "Wish there was a “zero” option. Parts broke on the car within 2 weeks and retailer says ‘they’re designed to break so kids can learn to fix them’ - at a significant parts cost of course. Charger ($60+) quit working after a month and ‘sorry you’re just out of warranty but you can get a replacement for half price.’ Can’t recall the last time a company sold me a defective product and wouldn’t replace it at no charge. Guess the 30-day warranty should have been a warning to me that after a month things are likely to quit working."