Traxxas creates, designs, and manufactures hobby-class radio controlled cars, trucks, and boats in both nitro and electric categories.
Traxxas (traxxas.com) has 197 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.
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Roy J.
We had 5 Traxxas cars and 1 out of every 3 runs we where always replacing something.. Traxxas about broke me. I threw all my Traxxas stuff in the trash. I was literally going broke with Traxxas. Now I found ARRMA 20 runs not 1 issue.
jeff L.
The ESC Could be turned on and off by the push of the button. Now I guess the only way you could shut the RC vehicle off is by unplugging the batteries well the connectors are in there so tight I'm having to grab the wires to pull them apart but instead of that I'm pulling the lead out of the connectors which are making athe battery's arc. Call traxxas did not help with no solutions. Basically, they said that's the way it is had no concern about the batteries arcing. And says is there anything else I can help you with.. They went from what was safe by shutting it off by the button to have the battery's arc which could potentially make them explode.
Martin R Corsa J.
I have been a hobbyists from way back when. My first rc car was a Tamiya Hotshot and it went on from there. I started with traxxas back in 2000. The T-maxx and it was not my first nitro truck I owned. You have to follow the instructions. This skill level should not be your first one. A nitro rc truck has a skill level of 3 to 5. Start off simpler with a skill level 1 and work your way up. Don't blame traxxas for a failed part or parts. Things can break in a box when shipped. Yes, there are some new things that are faulty. They do stand behind all of their products 100%. If it's their fault they will fix it. If it is your's, admit it. I'm not perfect. Things happen. Traxxas to me by far is a great company and they sell good products. I do bash hard. Things break. My fault. There. I admit it. Easy.
Jackson
Absolutely appalling customer support if you can even call it that. I have been a long-time Traxxas user with multiple trucks & accessories etc, so was very disappointed with the lack of care from customer support to the point that I will no longer buy Traxxas.
Brad T.
The Traxxas telemetry is the most confusing thing to order and impliment. The website doesn't have the correct parts list and customer support is not fully educated on it either
Diane S.
Buyer BEWARE…..My son used all of his hard earned paper route money to buy an X Max and less than a week in already broke the radio alarm ….clearly faulty plastic. Chatted with customer service online and was told too bad so sad won’t do anything for you and basically hung up. This is the worst customer service that I have ever had in my entire life. We will not be buying another Traxxas again horizon here we come my understanding is you have much better customer service. Think twice before you buy anything from this company they don’t stand behind their products at all. What a shame a 20 dollar part could have saved a lifelong customer…..
Brian S.
the worst customer service i've gotten, called today on a $1400 purchase i just made. Let them know my charger did not work and they were no help at all...
Jeremy B.
Had an issue with a battery and received good instructions and quick help. Upon sending the battery back under warranty it took a few weeks to get the replacement sent out. However the team made it right and I appreciate the support I got.
