TraxxasReviews of traxxas.com

All there 1/10 and below brake if you look at them. Arrma blows these FOOLS out of the water. Traxxass SUCKS.

I purchased my second traxxas recently. I bought the jato 3.3 and paid extra for the 2 day shipping. I got the jato 5 days later. I took it out of the box and started the break in process. I made 2 passes and the brake disc either disintegrated or just flew off. I contacted them and said that it wasn't warrantied but they would send me a new one. I asked for a second one ($4) foe the inconvenience and they told me to go spit. Going to look for a different brand of rc cars.

$500 product dead out of box. It was very obvious that this was a returned and remanufactured Nitro Car that was sent out to reseller as new. When unboxing it was missing screws, wires were cut and visible dirt inside. Retailer claims Traxxas won’t allow them to exchange. Traxxas will not exchange, only repair. So I spent $500 on a refurbished Nitro car that was sold as new, that I am forced to keep and have them repair. This is theft. Horrible customer service, horrible business model. Have a feeling this may end up as a lawsuit unfortunately.

The 1st time I called Traxxas I had a very good customer service experience with Mike F. He listened to our issues and promptly sent an email for me to send the pictures. 4 days later I still didn't have a response so I called again. Chris was one of the worst customer service reps I have ever talked to in any company! He did not listen to the issues so I had to tell him 3x which part we currently needed fixed and how I was asked by our hobby shop to inform Traxxas of the servo issues we keep having. He was extremely rude. I'm not a person to bring political issues in to the conversation but I personally don't think that he would have spoke this way if my husband would have called in (maybe im wrong). I thank Mike F for his respectable customer service and I hope that Chris will be talked to about our terrible experience

I purchased a the Bandit VXL with TSM - model number 24076-74 which was defective out of the box. Without driving the product, it was vibrating enormously while just holding it in hand. I then called Traxxas and asked about this problem and they did some trouble shooting to no avail. They then suggested that it might be a problem with the wheel so they sent us two new rear wheels. After testing them out, there was virtually no change and the vibration was as bad as before. I then called them back for a second time and asked what I should do and they then proceeded to tell me that I need to open up the vehicle and disassemble certain components to try to fix it. I was unable to do this and refused since I had not been able to use the product for 2 weeks since receiving it as a Christmas present. I than called them again for a third time in which I discussed return and replacement options with an extremely rude and ignorant representative who informed me that Traxxas doesn’t take back opened products no matter if they are in perfect unused condition or completely destroyed by shipping upon delivery. I asked if I could take a video and send it to them to better illustrate the problem I was having. Instead of accepting the customers effort to work with the company who was at fault, they proceeded to inform me that if I took a video and sent it to them, they would consider the vehicle driven and would only accept a return with a 50% re-stocking fee. The only other option was to return it in its current (brand new but defective) condition for an unacceptable 15% re-stocking fee for a product that was defective. After weighing my options, I called Traxxas back for a fourth time and I was initially greeted by another rude representative who tried to tell me that I should try to take apart my vehicle and troubleshoot with different parts and gears etc. After requesting to speak with a supervisor, this supervisor told me that the company actually doesn’t accept any returns of an opened product no matter the condition. I guess Traxxas expects its customers to have x-ray vision to find out if their purchase is defective without even opening the box or simply testing it. The issue has only been somewhat resolved with Traxxas sending me a label to send my vehicle to their repair center to be repaired. The bottom line is don’t buy anything from Traxxas as they are an incompetent, unreasonable and untrustworthy company who will ultimately get you stuck with a very expensive and non working product with any purchase.

Hello thi is my second and last Traxxas model. I buy for my sun an dessert racer after 2 month lights no working and no starring no working. After service now the remote not working. Very expensive not a good description less electronic quality about failure detection not professional. Sorry not acceptable for this price range

Bought myself a traxxas Xmaxx for Xmas and was treated to their batteries too! Went to charge it today for a rip on Xmas eve and guess what? You cannot charge the battery without a special plug or their own charger (no balance lead for normal balance chargers) so basically I have an oversized paperweight sitting in my house that I cannot use. Well done traxxas for probably the most rediculous design I have probably ever seen. Needless to say I will be sending all of this s hit back to you and you can stick it where the sun doesn't shine 👏 One very angry customer!

Note: the following was my reaction after initial discussions with Traxxas. However, Logan called me back and decided to evaluate as a warranty claim. Appreciate the change of determination and I encourage Traxxas to consider this a model example of customer-centered service. Because it was not quick and easy I'll maintain a 3-star rating instead of 5. "Wish there was a “zero” option. Parts broke on the car within 2 weeks and retailer says ‘they’re designed to break so kids can learn to fix them’ - at a significant parts cost of course. Charger ($60+) quit working after a month and ‘sorry you’re just out of warranty but you can get a replacement for half price.’ Can’t recall the last time a company sold me a defective product and wouldn’t replace it at no charge. Guess the 30-day warranty should have been a warning to me that after a month things are likely to quit working."