TravelersReviews of travelers.com

Charged us $1200 a month for auto insurance.

Inconsiderate, dishonest thieves.

Been with travelers for years as single with no accidents/claims and now married and because my wife had an accident in 2023, can’t get their insurance anymore. She has her own separate car insurance as well. So much for “loyalty.” Just another reason to just shop for the cheapest option.

Been with the Fine Insurance Group for years, once we switched to another insurance company I guess we were not worth shit. Changed over to progressive in November of 2024, BECAUSE IT WAS CHEAPER, told Stacy to cancel our policy with Travelers. She didn't, because I didn't send her an email, but she was told on the phone! Now we are getting collection notices for a policy Stacy should have cancel, no email should have been required, she was told on the phone and said she would take care of it! We have text to comfirm. I guess that email bullshit gives them some extra money for their condo in Florida. After all the years we have been with Jason and Stacy, and came back to them after the Farmer’s incident, that they would do this to us. BEST THING WE DID WAS TO GO TH PROGRESSIVE!!

I recently moved from Nevada to Connecticut where I had previously been a resident for 62 years. I got a 6 month quote for auto insurance and paid in full on February 7th. I got an additional bill in April because my coverage was not the same limits as I had in Nevada. The problem is I upgraded my coverage limits in Ct which reduces Travelers liability. My agent tried to go to my defense but Travelers would not remove the extra charge. This is not right I consider Traveler's ins to be a corrupt company who abuses there clients simply because they can.

Absolutely Horrible Customer Service By Far The Worst I have Ever dealt with in my life. I called In April before I billed for May , I had a death in my family and wanted to know the last day to pay my policy to avoid a lapse in coverage. The CSR advised me to call and pay on 4/30 he failed to mention that I would have to pay My May bill on the same day even though that bill is not due until 5/20. So I called to speak with another CSR Rebecca, she lacked professionalism she was very rude, could not answer my questions she kept talking over me and then had the audacity to hang up on me. I called back she answered the phone again I asked her on a recorded line why she hung up on me? She Hung up on me again. These are the people Travelers have working for them do yourself a favor and select a better insurance company Do not make my mistake. I Deeply Regret Calling them to start my auto policy their customer service is poor and they will not give you correct information.

Scott McCormac is the insurance adjuster for a water damage claim to my home. He was punctual for our meeting and very friendly, informative and helpful in answering my many questions. He also provided me with the name of a company for the restoration process, and this company turned out to be a real gem. Scott's communication was excellent and I highly recommend his time, knowledge and professionalism as an adjuster to others.

Travelers is a terrible insurance company. I am a 100% disabled veteran and our home was destroyed by a hurricane. 8 months later we are still trying to get reimbursed for work we had done. They made us jump through a million hoops, made us get all of the repairs done and prove they were done to code, then we sit around and wait for almost a year now to try to get fully reimbursed. Unfortunately I think it may take the help of an attorney to recover the money that is owed to us. Meanwhile, our premium has increased and they dropped us on our auto insurance, despite us having no at fault accidents in the past 5 years. Oh, they also tried to cancel our home policy because they said we failed to respond to one of their requests for photos, but we were able to prove we sent that info and that we called to verify that they received it, the day we received the request. After proving that and jumping through more hoops they were gracious enough to continue the coverage we pay for.