Trailer ValetReviews of trailervalet.com

absolute rubbish. worked the first time, broke & threw the chain 2nd time, replaced the broken chain (with a decent 1) & it just jumps (on flat ground)

I have a Winnebago Micro Mini bumper pull trailer that weighs 3280 lbs (dry weight). I purchased the XL because there was no room on the trailer tongue to install a (5X) mounting bracket. The first time I used it, I moved the trailer from the street to my driveway. It was moving fine until the trailer tires got to the driveway apron, the transition from the roadway to the sidewalk. For reference, this is a standard city curb ramp that could easily be negotiated in a wheelchair. I was partially blocking the street, so I continued to turn the hand crank, but it was not moving, and I only succeeded in shredding the tire. It wasn’t until I enlisted the help of two people that helped push the trailer that I could get it into the driveway and out of the road. I contacted support and was told that their equipment is not recommended for use on inclines, and because the trailer is very light, the tire would not be able to get traction, and I should’ve bought the 5X. The Trailer Valet XL works great on perfectly flat surfaces, such as a concrete floor in a warehouse. Still, under these perfect conditions, you should save money and buy a $60 two-wheeled dolly because spending almost $900 for equipment that cannot navigate the slightest cracks in a driveway is a waste of money. In addition, please ensure the base connector is securely attached, and the coupling plate is tightly fastened against the hitch receiver; if it slips out in motion, it could fall and crush your legs. I use a rubber mallet to pound the spanner wrench and tighten the ball base as much as possible, but it is still wobbly and feels unsafe. I did a lot of research before purchasing, and I feel their ads were misleading. Also, the tire was ruined after the first use, so after reaching out to Trailer Valet Support, I would expect to be told how to replace the tire, but that didn’t happen. I don’t usually write reviews, but in this case, I deemed it necessary to warn potential buyers. Thanks!

I purchased the trailer valet jx side mount with a wheel for my tracker boat. The bolts and nuts are flush when installed and I can't engage the jack when lowering it because the long shaft and the large wheel. Went online to buy the plate to see if it gets me a few inches extra of space. Got in contact with customer service to see if they sold longer bolts. Didn't want to help whatever and gave no solutions or advice.

This trailer valet has a major design flaw, it does not stay in the upright position under stress. The wheel will start moving out from under the ball coupling pretty soon after 1 or 2 feet of movement the trailer valet will be at 45 degree angle. I do not recommend this product. To anyone. I gave followed the directions and watched multiple videos thing I may do doing something wrong.

STAY AWAY- DO NOT BUY The RVR12 does not have the same tread as the smaller machines and struggles to gain traction on finished concrete and wet unfinished concrete (driveways.) As you will read in other reviews, they are very quick to accept a return for their poor quality machine. However, they charge you shipping return shipping as well as initial shipping. Additionally, I was delivered a faulty remote and they told me it would be $900 for a new one. It all seems a little scammy. I filed fraud on my CC and have returned the machine. I paid for return shipping but amex refunded the entire purchase price. BEWARE!!

Short Version: Like many things about towing in the US, don't trust the maximum specification: the 5X is said to be good to #500 tongue weight, but it's not. The side-mount bracket is not strong enough for the torque, the back brackets that saddle the tongue bend, the lift tube flexes, the screw jack has too much friction, the tires are squashed. It's just not up to it, especially after a couple years of occasional use.

I am writing this review not because I don't like my Trailer Valet but because my product will not work with the drill socket adaptor. Upon purchasing the adaptor I found it would not fit onto the drive shaft so I returned it and order another from a different vendor. To my suprise the same problem existed. Upon further examination I found only one drive shaft fit the drill adaptor and the other were slightly over sized. Upon contacting Trailer Valet they request photos and videl of the problem which I supplied. The end result was they refused to honor the warranty because I did not purchase the unit from an authorized dealer. There is no mention in the warranty that only authorized dealers were covered by the warranty. There is no question the unit was built out of spec. The only question is whether or not Trailer Valet will stand behind their warranty.

Disappointment number 1. I bought a Trailer Valet JX side mount drill powered jack and it came without a mounting bracket. After serveral emails back and forth I gave up. I did find a bracket at a surplus store and installed the jack. Disappointment number 2. Can find a drill that has enough power to lift my trailer. I can smell the drills burning up because of the load. I'm taking about a weight of about 500 lbs. Disappointment number 3. Gear box not sealed at all from the elements. Don't expect this jack to last very long and still hand cranking. Could have bought a better built hand crank jack half the price.