Tougher Than TomReviews of tougherthantom.com

Response from Tougher Than TomJul 20, 2026

Hi Elly, We’re really sorry to hear Mosquito TNT didn’t work out for your yard. We understand how disappointing that is, especially when you followed the setup carefully and were hoping for relief for your family. We also understand your concern about the timing. We’ll reach out to you directly so our team can review your order details and see how we can best assist from here. Best regards, Tougher Than Tom Customer Care Team

Response from Tougher Than TomJul 17, 2026

Thank you so much, Melinda! We’re thrilled to hear Mosquito TNT has made such a big difference for your yard and garden. Getting outdoor time back is exactly what we love to hear. Please keep us posted on how things continue to progress, and if you ever have questions or need tips along the way, we’re always happy to help. Best regards, Tougher Than Tom Customer Care Team

Response from Tougher Than TomJul 17, 2026

Thank you so much, Mark! We’re glad our customer service team was able to help get everything sorted out. Now the real test begins in the yard. Please keep us posted on how things progress. If possible, send us a few photos of the trap placement as well. We’d be happy to review the setup and share any recommendations to help you get the best results. As always, we’re here to help if you have any questions along the way. Best regards, Tougher Than Tom Customer Care Team

Response from Tougher Than TomJul 17, 2026

Hi Amber, We’re very sorry to hear Mosquito TNT did not work as expected for you. Your order is still within our 30-day money-back guarantee window, so we have gone ahead and issued your refund. You should receive a refund confirmation by email, and the funds should appear back on your original payment method within the usual processing timeframe, depending on your bank or card issuer. Regarding the 30-day window, Mosquito TNT is designed to be set up as soon as the order is received. Once placed correctly, the traps can take up to 14 days to start showing noticeable results, which is why our money-back guarantee is based on 30 days from delivery. This gives time for setup, activation, and results while still allowing customers to reach out if it does not work for their yard. Several factors can affect performance, including placement, shade, water level, heat, evaporation, and whether the bait has been active for too long. Mold, film, or strong odor can also develop as part of the fermentation process, especially in warm weather or after the bait has been sitting for several weeks. We understand this was not the experience you expected, and we’re sorry for the inconvenience. Thank you for giving Mosquito TNT a try. Best regards, Tougher Than Tom Customer Care Team

Response from Tougher Than TomJul 15, 2026

Hi Blakesley, We’re really sorry to hear about your experience. That definitely sounds unpleasant, and we understand why you’d be upset. In very warm conditions, larvae or buildup can sometimes appear if the bait sits too long, especially when the traps need to be refreshed. If that happens, we recommend emptying the contents into the trash, washing the jars with soap and hot water, and refilling with fresh bait and warm water. We’d like to take a closer look and help make this right. We’ll reach out directly for more details so our support team can review your case and assist with the next steps. Best regards, Tougher Than Tom Customer Care Team

Response from Tougher Than TomJul 15, 2026

Thank you so much, Annie! We’re really glad we could get the cracked cup replaced quickly and that everything is back out there doing its job. We truly appreciate you sharing your experience and giving our customer service team such kind feedback. Best regards, Tougher Than Tom Customer Care Team

Response from Tougher Than TomJul 14, 2026

Hi Terri, We’re very sorry to hear you didn’t get the results you were hoping for. We understand how frustrating it is to invest in a solution and still feel like the issue hasn’t improved. We appreciate that you gave the troubleshooting steps a try, and we’d like to help with the next steps. We’ll reach out to you directly for further assistance so we can review your case and help get this resolved. Best regards, Tougher Than Tom Customer Care Team

Response from Tougher Than TomJul 14, 2026

Hi Jacqueline, We’re sorry to hear Mosquito TNT didn’t perform as expected. Texas summers do not play around, and evaporation can definitely happen faster in very hot or windy conditions. If there’s only about half an inch of liquid left after 14 days, the bait may have dried down too much to keep working properly. We recommend topping the jars off with water as needed to keep the liquid level just below the funnel ears, and placing them in shaded, damp areas away from direct sun. We’d love the chance to help troubleshoot your setup and see if we can get better results for you. We’ll reach out as soon as you provide more details about your order through Trustpilot so our support team can take a closer look. **UPDATE** We tried locating an order under the email address provided, but we weren’t able to find one. Could you please reach out to our support team at [email protected] with your order number or the email address used at checkout? Once we have that information, we’ll be happy to look into this and help with the next steps. Best regards, Tougher Than Tom Customer Care Team