Tougher Than TomReviews of tougherthantom.com

Response from Tougher Than TomJul 31, 2026

Hi Cliff, Thank you for giving the traps another try, and we’re glad our team was able to assist you! Since you rehung them two days ago, please allow a little more time for the bait to activate. In the meantime, could you send us a few photos showing where the traps are currently placed? We’d be happy to review the setup and make sure they are positioned for the best possible results. We look forward to hearing how they perform! Best regards, Tougher Than Tom Customer Care Team

Response from Tougher Than TomJul 14, 2026

Hi Jacqueline, We’re sorry to hear Mosquito TNT didn’t perform as expected. Texas summers do not play around, and evaporation can definitely happen faster in very hot or windy conditions. If there’s only about half an inch of liquid left after 14 days, the bait may have dried down too much to keep working properly. We recommend topping the jars off with water as needed to keep the liquid level just below the funnel ears, and placing them in shaded, damp areas away from direct sun. We’d love the chance to help troubleshoot your setup and see if we can get better results for you. We’ll reach out as soon as you provide more details about your order through Trustpilot so our support team can take a closer look. **UPDATE** We tried locating an order under the email address provided, but we weren’t able to find one. Could you please reach out to our support team at [email protected] with your order number or the email address used at checkout? Once we have that information, we’ll be happy to look into this and help with the next steps. Best regards, Tougher Than Tom Customer Care Team

Response from Tougher Than TomJul 1, 2026

Hi Michael, We’re sorry you haven’t seen the improvement you expected yet. The traps can take up to 14 days to become fully effective, so five days may still be a little early. Placement can also make a big difference, especially around shaded areas, bushes, tall grass, or other spots where mosquitoes tend to gather. Our team will reach out to review your setup and help with the next steps. Best regards, Tougher Than Tom Customer Care Team

Response from Tougher Than TomJun 29, 2026

Thanks for sharing your experience, DM. We’re sorry the packets didn’t make the difference you were hoping for. It sounds like the hidden entry point was the real issue, and we’re glad the pest professional was able to find and seal it. Most importantly, it’s great to hear you haven’t had any more mice since then. We appreciate you taking the time to share what happened. Best regards, Tougher Than Tom Customer Care Team

Response from Tougher Than TomJun 19, 2026

Hi Jody, We’re sorry to hear Mosquito TNT did not deliver the results you expected. Product performance can be affected by several factors, including placement, shade, water temperature, the number of traps used, and the amount of time allowed for the bait to become fully active. We regularly help customers review their setup and make adjustments that can improve performance. You also mentioned independent testing, but no specific study or source was included in the review. We would be happy to review any information you are referring to. We stand behind our satisfaction guarantee and would also be glad to review your order and discuss the available options. Please contact our customer service team directly with your order information so we can assist you. Best regards, Customer Support | Tougher Than Tom

Response from Tougher Than TomJun 17, 2026

Hello JMP, Thank you for your feedback, and for the kind words about our customer service team. We're sorry Mosquito TNT didn't provide the results you were hoping for. While many customers see great success, factors such as placement, weather, and local mosquito activity can affect performance. We're glad we were able to process your refund quickly and appreciate you giving our product a try. Best regards,

Response from Tougher Than TomJul 2, 2026

Hi Tom, We’re sorry Mosquito TNT didn’t give you the results you expected. Four to eight days can still be early, as the traps may take up to 14 days to reach full effectiveness. Placement, shade, nearby breeding areas, and local mosquito activity can also make a big difference. The traps may catch other flying insects, but we understand why that was frustrating, especially with the odor you noticed. If you would like to reach out with the order details, our team would be happy to review the setup and see how we can help. Best regards, Tougher Than Tom Customer Care Team

Response from Tougher Than TomDec 17, 2025

Hi Victoria, thank you for sharing your experience and for the kind words about our company. We’re sorry to hear the product didn’t deliver the results you were expecting in your apartment. Effectiveness can depend on factors such as activity levels, entry points, and placement, and we understand how frustrating this can be. Your feedback is valuable and helps us continue improving both our products and the guidance we provide. Our team will be reaching out to follow up and review your situation more closely. Thank you for sharing your experience and giving our product a try. The Tougher Than Tom Team