Tougher Than TomReviews of tougherthantom.com

Response from Tougher Than TomSep 7, 2026

Hi Frank, Thanks for sharing your feedback. We’re glad to hear you’ve found Mosquito TNT effective, and we appreciate you giving us a heads-up about your experience. We also understand the frustration around the refill availability. Mosquito activity has been unusually high, and as a small family-owned company, we unfortunately fell short on inventory due to the demand. We know it’s disappointing when you’re ready to stock up and the refills aren’t available. We appreciate your honest feedback and your suggestion regarding future promotions. We’ll be reaching out directly to see what options we can offer. Best regards, Tougher Than Tom Customer Care Team

Response from Tougher Than TomJul 20, 2026

Hi Bill, We’re sorry to hear Mosquito TNT didn’t give you the results you were hoping for. While the traps are designed for mosquitoes, other insects may occasionally end up inside depending on the environment and placement. We’d like to take a closer look and help with next steps. We’ll reach out directly for more details so our team can review your setup and assist further. Best regards, Tougher Than Tom Customer Care Team

Response from Tougher Than TomJul 9, 2026

Hi Wendy, Thank you for sharing your experience with us. We’re sorry the traps didn’t bring the results you were hoping for. We appreciate you taking the time to work with our team while we reviewed the setup, and we’re glad we were able to take care of the refund for you. Your feedback about the return label is noted, and we’ll pass it along to the team. Thank you again for giving us a try. Best regards, Tougher Than Tom Customer Care Team

Response from Tougher Than TomJul 2, 2026

Thank you for sharing your experience, Robert. We’re glad our team was able to respond quickly and provide the help you needed. We really appreciate your patience and the opportunity to assist. Your feedback is important to us and helps us continue improving. Best regards, Tougher Than Tom Customer Care Team

Response from Tougher Than TomJun 15, 2026

Hi Gage, We're sorry to hear that Mosquito TNT did not deliver the results you were hoping for. Our 100% Satisfaction Guarantee covers one product type, even if it has been used. If you do not have any unused items remaining, that does not invalidate your guarantee. We understand that the only way to evaluate the product is to use it. It appears there may have been a misunderstanding regarding our return process. We'll be reaching out to review your case and help find the appropriate resolution. Best regards, Customer Support | Tougher Than Tom

Response from Tougher Than TomMay 4, 2026

Hey Joe, thank you for your feedback. We’re sorry to hear the results weren’t what you expected. Our product is designed to deter mice and reduce activity effectively. In cases where the infestation is more established, it can require a more comprehensive approach to fully resolve the issue. We’ll reach out to you directly to better understand what’s going on and help you get the best possible outcome. We appreciate you bringing this to our attention. - Customer Care | Tougher Than Tom *Update*: We really appreciate your update. We hope to see you giving us a try in the near future. Please feel free to reach out before your purchase so we can help you with a special treat. - Customer Care | Tougher Than Tom

Response from Tougher Than TomApr 21, 2026

Hi Danny, Thank you for your feedback, and we’re sorry for any confusion. The TNT 2.0 kit includes the traps along with a 3-month supply of bait, which equals 12 single-use bait packets (4 per month). The additional option at checkout is an extra 3-month supply, not in addition to another set within the base kit. We understand how this may not have been clearly communicated, and we appreciate you pointing it out. We’re glad we were able to reach a suitable resolution in your case. If you feel satisfied with the resolution of your case, we’d greatly appreciate you considering updating your review to reflect your experience with us. — Tougher Than Tom Team

Response from Tougher Than TomOct 29, 2025

Hi, thank you for sharing your honest feedback. The scent can fade faster depending on airflow and temperature, which can affect how strong it feels in a room. Our team will reach out with a few tips to help you get longer-lasting results. We really appreciate you giving the product a try. Customer Service Team Tougher Than Tom