Tougher Than TomReviews of tougherthantom.com

Response from Tougher Than TomSep 10, 2025

Hi Mark, thank you for giving our product a try and for sharing your experience with us. We are sorry to hear that it did not deliver the results you were hoping for. We know how frustrating it can be to deal with mosquitoes and we understand your disappointment. We went ahead and refunded your order in full. You should see the refund reflected in your account shortly. If you have any questions or would like to try one of our other solutions in the future, please feel free to reach out to us at [email protected]. The Tougher Than Tom Team

Response from Tougher Than TomSep 10, 2025

Hi Tara, we are truly sorry to hear about your experience. Dealing with mosquitoes through the summer is frustrating, and the last thing we want is for you to feel disappointed or unsupported by our team. Our guarantee is a 30-day satisfaction promise. If at any point in that first month you are not happy with the results, we will take the product back and issue a refund. When your request came in several months after purchase, it was already outside of that window, which is why we were not able to process a refund. Even so our team wanted to help and sent complimentary bait in June to give the product another chance. We take your concerns seriously and appreciate the effort you made in following the instructions and sharing feedback with us. Your comments help us improve and also remind us to keep making our policies as clear as possible so no one feels misled. The Tougher Than Tom Team

Response from Tougher Than TomSep 1, 2025

We’re sorry to hear about your experience and appreciate you bringing this to our attention. Our product is designed to target mosquitoes, not pollinators, so it’s unusual to hear that bees were affected. We’ll be sharing your feedback with our product team so they can review and run further tests to understand better what may have happened. Thank you for letting us know. Input like this helps us continue improving. If you’d like to share more details, please reach out to us at [email protected] Best Customer Support Team

Response from Tougher Than TomAug 20, 2025

Hi Jenn, we’re very sorry to hear about your experience and how our return process felt for you. It’s never our intention for customers to feel misled or frustrated, and we understand your disappointment. We do stand by our guarantee and want to ensure every return is handled properly. Please contact us at [email protected] with your order details so we can review this directly and work toward a resolution. Your feedback is important to us, and we’d like the chance to make things right. Best Customer Support Team

Response from Tougher Than TomJul 30, 2025

Thank you for your honest review. We’re truly sorry to hear that your experience with our product and support didn’t meet your expectations. We understand how frustrating it is to try something with hope and patience and feel let down. That’s never the experience we want for our customers, and we appreciate you giving it a fair shot. While results can vary based on environmental conditions, we still believe in the potential of the product and would love to help troubleshoot or offer guidance if you’re open to trying again. Your feedback is important to us and helps us improve. Please reach out if you’d be open to continuing the conversation. Best Customer Support Team

Response from Tougher Than TomJul 23, 2025

Hi there, we're sorry to hear the product didn't work as expected. Results can vary based on placement and environment, and we'd be happy to help troubleshoot or find a solution for you. Please reach out to us directly so we can make this right. Best Customer Support Team

Response from Tougher Than TomJul 14, 2025

Hi Debbie, we are very sorry for the confusion and the inconvenience you have experienced. Unfortunately, we are unable to ship to New Mexico due to state restrictions, and we regret that this was not clearly communicated. We also apologize if our support responses did not properly address your questions. Thank you for your feedback. It helps us do better. Best Customer Support Team

Response from Tougher Than TomJul 14, 2025

Hi Miranda, we are very sorry to hear that the product did not meet your expectations and that your experience with our refund process was frustrating. We do stand by our 30 day guarantee and aim to make the process as smooth as possible. If something went wrong, we would really like the chance to make it right. Please reach out to us again at [email protected] so we can take another look at your case. Best regards Customer Support Team