Tougher Than TomAll natural family owned pest repellent company providing safe and effective products to keep families safe
Tougher Than Tom (tougherthantom.com) has 420 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingPlumbing & Sanitation · Jacksonville, Texas
Excellent
Plumbing & Sanitation · Houston, Texas
Excellent
Plumbing & Sanitation · Dallas, Texas
New
Plumbing & Sanitation · Houston, Texas
New
420 approved reviews, newest moderated first
Debra M.
Seems to work at our cottage for the winter time!
Response from Tougher Than TomOct 8, 2025
Hey Debra, your feedback truly means a lot to us. We’re a small family-inspired team that puts a lot of heart into making products that are easy to use, effective, and really help when used as directed. We’re so happy to know that it worked well for you. If you ever need anything, you can always reach us at [email protected]
Diego A.
Didn’t work
Response from Tougher Than TomOct 8, 2025
Hi Diego, we are sorry to hear that the product did not meet your expectations. Please contact us at [email protected] with your order number so our team can assist you directly. Kind regards, Customer Service Team Tougher Than Tom
Tim N.
Fantastic company they do things right!!!!You would be foolish to buy from someone else thx TN
Response from Tougher Than TomOct 7, 2025
Your feedback really means a lot to us. We’re a small, family-inspired team, and we put a lot of care into creating products that are simple, effective, and actually make a difference when used as directed. We're so glad that it came through for you. If you ever need anything, we're always here at [email protected]
Maritza D.
This does not work at all
Response from Tougher Than TomOct 7, 2025
Hi Maritza, we are sorry to hear that the product did not meet your expectations. Many times, small details like placement, sunlight, or water level can affect how well the traps work. We would be happy to review your setup and help you get the best results or find another solution for you. Please contact us at [email protected] with your order number so our team can assist you directly. Kind regards, Customer Service Team Tougher Than Tom
Joe
Took 3 weeks to receive product. Lasted about 3 to maybe 5 days. I wrote an email to Tom’s and go what seemed to be an automated response.. I’m not satisfied
Response from Tougher Than TomOct 7, 2025
Hi Joe, we are very sorry to hear about your experience and the delay in receiving your order. That is not the experience we want for our customers. Our products are designed to last up to 30 days when the bait is mixed and placed correctly, so something might have gone wrong with your batch or setup. Please reach out to us at [email protected] with your order number so we can review what happened and find a solution for you right away. We truly appreciate your feedback and the chance to make this right. Kind regards, Customer Service Team Tougher Than Tom
Jared
A scam, money grab marketing company. My traps had flys and gnats but zero mosquitoes. I contacted the company and they did everything in their power to not honor their refund "guarantee". They give you the run around every time until you are timed out from the money back guarantee. The kits probably cost them $5 to make, but $60+ is the retail. They have a massive marketing budget. Some of the marketing videos actually show the traps being used in the wrong way, proving that this company is built on a scam, not legitimate. Hiring marketing people that don't even know how to use the traps correctly shows everything.
Response from Tougher Than TomOct 7, 2025
Hi Jared, we are truly sorry to hear you feel this way. We can assure you that our products and our guarantee are completely legitimate, and we stand behind both. It sounds like there may have been some confusion during the refund process, and we would really like the chance to make this right. Please reach out to us directly at [email protected] with your order number so our team can review your case in detail and ensure you receive the proper assistance. We value your feedback and appreciate you giving us the opportunity to clarify and help. Kind regards, Customer Service Team Tougher Than Tom
Sandee
Did not work at all. I had many bugs floating but none were mosquitos
Response from Tougher Than TomSep 24, 2025
Hi there, we’re really sorry to hear the traps didn’t work the way you hoped. Sometimes results can vary depending on setup and local conditions, but we’d love the chance to review your order and see how we can make this right. Please send us your order number at [email protected] so our team can take a closer look and help you out. —Tougher Than Tom Customer Care
Erin
These did not work. I even bought refills in hopes that I needed to give it more time. I saw no mosquitos in these traps, but lots of different types of bees, which I feel bad about because I am not trying to kill pollinators. The traps smell so foul by the time 30 days come around. Im disappointed in myself that I gave them my money.
Response from Tougher Than TomSep 17, 2025
Hey Erin, thank you for sharing your experience with us. We are genuinely sorry to hear that the traps did not work as you had hoped. We understand how frustrating it can be to invest time and money without seeing the results you were expecting. We also completely understand your concern about pollinators. That is not the outcome anyone wants, and your feedback will be shared with our product team so they can look into it further. We would really like the chance to make this right for you. Please reach out to us at [email protected] with your order details, and our team will personally review your case and help with a solution. We truly appreciate you giving us a try and for taking the time to let us know what happened.