Tougher Than TomReviews of tougherthantom.com

Response from Tougher Than TomJul 1, 2025

Hi Colin, Thanks for taking the time to leave a review. We always welcome feedback, but we do want to clarify that the claims in your comment are not accurate. Tougher Than Tom is fully compliant with all applicable regulations, and we stand behind the safety and effectiveness of Mosquito TNT when used as directed. If you have concerns or questions about how the product works, we're more than happy to help. Our team is here to support you and provide any info you might need. All the best, Tougher Than Tom

Response from Tougher Than TomJun 24, 2025

Hi Scott, thank you for taking the time to share your experience. I'm sorry to hear the TNT didn't deliver the results you were hoping for. It’s clear you gave it a fair try, and we appreciate your honest feedback. We’ve seen strong results in many settings, but we also know performance can vary depending on things like placement and environmental conditions. Your input helps us continue improving. If you ever have questions or want to troubleshoot further, we’re here to help. Best, Tougher Than Tom Support Team

Response from Tougher Than TomJun 20, 2025

Thank you for sharing your feedback. Evaporation rates can vary based on climate and placement, and we understand it may require more frequent refills in some conditions. If you'd like help optimizing your setup, please don't hesitate to reach out to our team at [email protected]. We're happy to assist.

Response from Tougher Than TomJun 20, 2025

Thank you for your feedback. We're sorry to hear you're not seeing results yet. In some environments, it may take more time for the traps to begin showing a noticeable effect. If you'd like personalized setup tips or placement suggestions, our team is here to help. Feel free to reach out at [email protected].

Response from Tougher Than TomJun 20, 2025

Thank you for sharing your experience. We're sorry to hear the product didn’t meet your expectations. While many customers do see positive results, we understand that effectiveness can vary by environment. Our 30-day satisfaction guarantee is clearly noted at checkout. The return conditions help us maintain product quality and safety for all customers. If there's anything still open on your case, please reach out at [email protected]. Our team is here to help.

Response from Tougher Than TomJun 20, 2025

We’re sorry to hear the product didn’t meet your expectations. While many customers do see positive results, we understand experiences can vary. If you're open to it, our team would be glad to review your setup and offer guidance. You can reach us anytime at [email protected].

Response from Tougher Than TomJun 20, 2025

Thank you for your review. We're sorry to hear about your experience. What you described is not typical, and our team always aims to offer fair solutions when issues are reported. Our warranty policy is based on a specific timeframe, which is why a discount was offered in this case. That said, we appreciate your feedback and will be sure to pass it along to our product team. If you need any further assistance, feel free to reach out. We're always here to help.

Response from Tougher Than TomMay 20, 2025

Hi Angela, we're truly sorry to hear you haven’t received your order. We understand how frustrating and disappointing this must be, and it's not the experience we want for you. There seems to be conflicting information between our system and USPS. We'd really appreciate it if you could reach out to us at [email protected] with your order number or the email used at checkout. Once we have those details, we’ll investigate right away and work to make things right, whether that means reshipping or refunding your order. Thank you for your patience. We're here to help.