Tougher Than TomAll natural family owned pest repellent company providing safe and effective products to keep families safe
Tougher Than Tom (tougherthantom.com) has 420 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Claim this listingPlumbing & Sanitation · Jacksonville, Texas
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420 approved reviews, newest moderated first
Angel O.
I did nether that what I thought. That product is great. Thanks
Response from Tougher Than TomOct 16, 2025
Hi Angel, we’re so glad to hear you’re happy with the product. Thank you for taking the time to share your experience. Your support really means a lot to our small team. If you ever need anything, we’re always here at [email protected] Customer Service Team Tougher Than Tom
Deborah B.
I placed the packets everywhere I would see and hear mice. Haven't seen nor heard any in the past few weeks. I highly recommend this product..
Response from Tougher Than TomOct 16, 2025
Hi Deborah, that’s amazing to hear! We’re so glad the pouches helped keep the mice away. Thank you so much for sharing your experience and for recommending us, it truly means a lot to our small family-inspired team. If you ever need more tips or support, we’re always here at [email protected] Customer Service Team Tougher Than Tom
Theresa S.
The product didn't work.
Response from Tougher Than TomOct 16, 2025
Hi Theresa, we’re really sorry to hear the product didn’t work for you. Sometimes small details like placement or airflow can make a big difference in results. We’d love to take a look at your setup and help you get the best outcome or find another solution that works for you. We’ll reach out to you directly to make things right. Customer Service Team Tougher Than Tom
Lisa B.
It helped with mice for about 3 days then they came back. The scent was not bad but only strong for a couple of days. The mouse came back to thr camper.
Response from Tougher Than TomOct 13, 2025
Hi Lisa, thank you for taking the time to share your experience. We are sorry to hear that the results did not last as expected. In some cases, the scent can fade more quickly depending on air circulation and temperature. Our team will be reaching out to you directly to offer personalized guidance and help find a solution. Warm regards, Customer Service | Tougher Than Tom
Marilynn P.
I still have the same mouse that I had when I got your product! I put it all over the house like you indicated but it didn’t work.
Response from Tougher Than TomOct 13, 2025
Hi Marilynn, thank you for sharing your experience. We are sorry to hear that you are still seeing activity after using the product. We would love to help you review your setup and placement to make sure you get the best results possible. Our team will reach out to you directly to offer support and help find a solution. Warm regards, Customer Service | Tougher Than Tom
Nick
it doesn’t work how do I get a refund?
Response from Tougher Than TomOct 13, 2025
Hi Nick, thank you for reaching out and letting us know. We are sorry to hear that the product did not meet your expectations. Our team will contact you directly to assist with your refund request and make sure this is resolved for you. Warm regards, Customer Service | Tougher Than Tom
John L Armata J.
I put the pouches out and had one right next to a mouse trap and within two days I caught a mouse right next to the pouch.
Response from Tougher Than TomOct 13, 2025
Hi John, thank you for taking the time to share your experience. We are sorry to hear that you are still seeing activity after using the pouches. Placement and airflow can make a big difference in effectiveness, and we would be happy to help you get the best results possible. Please reach out to us at [email protected] so our team can guide you with personalized placement tips and make sure you get the full benefit of the product. Warm regards, Customer Service | Tougher Than Tom
Susan
I purchased this product when recommended to keep mice out of campers , especially when closed for winter....time will tell how well it works
Response from Tougher Than TomOct 13, 2025
Thank you, Susan, for taking the time to share your experience. We are glad you chose our product to help protect your camper for the winter season. You are right, time will tell, and we are confident it will help keep your space rodent-free. We truly appreciate your trust in our small, family-inspired brand. If you ever need more tips or refills, you can always reach us at [email protected]. Warm regards, Customer Service | Tougher Than Tom