Tougher Than TomAll natural family owned pest repellent company providing safe and effective products to keep families safe
Tougher Than Tom (tougherthantom.com) has 420 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Claim this listingPlumbing & Sanitation · Jacksonville, Texas
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420 approved reviews, newest moderated first
Caroline
Very easy to use and it seems to be working well. In fact I’d like to order more.
Response from Tougher Than TomOct 22, 2025
Hi Caroline, We’re so happy to hear the product is working well for you. Thank you for sharing your experience and for wanting to order more. Your support truly means a lot to our small team. If you ever need assistance placing your next order, we’re always here at [email protected] Customer Service Team Tougher Than Tom
David F.
This is the second year in a row using Tougher Than Tom & I haven’t seen a single mouse!! I can’t recommend this product highly enough!!
Response from Tougher Than TomOct 22, 2025
Hi David, That’s amazing to hear! Two years mouse-free is exactly what we love to see. Thank you so much for your trust and for recommending us. Your support truly means a lot to our small team. If you ever need anything, we’re always here at [email protected] Customer Service Team Tougher Than Tom
Kathy B.
Still having mouse problems the mousetraps are still working best.
Response from Tougher Than TomOct 18, 2025
Hi Kathy, thank you for sharing your experience. We are sorry to hear you are still seeing mouse activity. Traditional traps can provide immediate catches, while our pouches work best as a preventive solution once the area is cleared. We would love to review your setup and share placement tips to improve results. Please reach out to us at [email protected] so we can assist you directly. Warm regards, Tougher Than Tom Customer Service
Dan
Long delays and don’t think the product works
Response from Tougher Than TomOct 18, 2025
Hi Dan, thank you for taking the time to share your feedback. We are sorry to hear that your order took longer than expected and that the product did not meet your expectations. We would like to review your experience and help make things right. Please reach out to us at [email protected] so our team can assist you directly. Warm regards, Tougher Than Tom Customer Service
Lauri
Great smelling product. Easy to use. A bit expensive I thought.
Response from Tougher Than TomOct 18, 2025
Thank you, Lauri. We are really glad to hear you liked how it smells and found it easy to use. We totally get what you mean about the price and appreciate you being honest about it. It truly means a lot that you chose to support our small, family inspired brand. Warm regards, Tougher Than Tom Customer Service
LOU S.
Bought 3 packs to rid house of a couple mice that i couldn't catch for two months. Used all the packs on all three levels of the house, anywhere where i had seen activity. Smelled great hut they didnt give a crap. Ended up using gloves and all new traps, dont touch tha bait with your fingers. It worked, snagged both in a week. Toms didnt come through though and was pretty pricey. Mice gone for now, hope no more appear.
Response from Tougher Than TomOct 18, 2025
Hi Lou, thank you for sharing your detailed feedback. We are sorry to hear that the pouches did not give you the results you were hoping for, especially after giving them a fair try. We completely understand your frustration and appreciate you taking the time to explain what worked for you. Our pouches are designed mainly as a preventive solution once the area has been cleared, so your insight is very helpful for us and other customers. If you would like, please reach out to us at [email protected] and our team will be happy to offer some personalized guidance. Warm regards, Tougher Than Tom Customer Service
Shawn C.
They don't work.
Response from Tougher Than TomOct 18, 2025
Hi Shawn, thank you for sharing your feedback. We are sorry to hear that the product did not work as expected. Results can vary depending on placement and the level of activity, and we would like to help you get better results. Please reach out to us at [email protected] so our team can review your setup and assist you directly. Warm regards, Tougher Than Tom Customer Service
lina B.
Based on our experience, it's not worth pursuing this option. The delivery turnaround typically takes about two weeks, and the expectations set around resolving your mosquito issue appear to be misleading. Unfortunately, this seems to be one of those online offers that rely heavily on marketing but don’t deliver real results. The typical online scam with great marketing.
Response from Tougher Than TomOct 18, 2025
Hi Lina, thank you for sharing your feedback. We are sorry to hear that your experience was not what you expected. We completely understand your frustration and want to make things right. Our team will reach out to you directly to look into your case and offer some help. We truly appreciate you giving our small, family-inspired brand a try. Warm regards, Tougher Than Tom Customer Service