Tougher Than TomReviews of tougherthantom.com

Response from Tougher Than TomOct 18, 2025

Hi Tony, thank you for bringing this to our attention. We are very sorry that you did not receive a reply to your previous messages. That is not the experience we want for our customers. Our team will be reaching out to you directly to answer your questions and make sure you get the support you need. Warm regards, Tougher Than Tom Customer Service

Response from Tougher Than TomOct 18, 2025

Hi Jamie, thank you for sharing your experience. We are sorry to hear that the product did not work as expected. Results can vary depending on placement, air circulation, and how severe the issue is. Our team will reach out to you directly to review your setup and offer personalized guidance to help you get better results. Warm regards, Tougher Than Tom Customer Service

Response from Tougher Than TomOct 18, 2025

Hi Samantha, thank you for your thoughtful feedback. We truly appreciate your kind words about our customer service team. We are sorry to hear the product did not perform as you hoped, but we are glad you gave it a second try. Catching wasps can happen depending on placement and outdoor conditions, but we would love to help you fine tune your setup to focus on mosquitos instead. Our team will reach out to you directly to offer some guidance and make sure you are fully supported. Warm regards, Tougher Than Tom Customer Service

Response from Tougher Than TomOct 16, 2025

Hi Betty, We’re sorry to hear the product didn’t work for you. We’d love to take a look at your setup and help you get better results or find another solution that fits your needs. Our team will reach out to you directly to make things right. Customer Service Team Tougher Than Tom

Response from Tougher Than TomOct 16, 2025

Hi Joe, We’re really sorry to hear that the pouches didn’t work as expected. Sometimes placement and airflow can make a big difference in how well they perform, especially in indoor spaces like kitchens. We’d love to take a look at your setup and help you get better results or find another solution that works for you. We’ll reach out to you directly to make things right. Customer Service Team Tougher Than Tom

Response from Tougher Than TomOct 16, 2025

Hi Rjc, We’re very sorry to hear about this experience. That’s not the level of service we aim to provide. We’ll review your case right away and make sure you receive the help or replacement you were promised. Thank you for bringing this to our attention and giving us the chance to make it right. Customer Service Team Tougher Than Tom

Response from Tougher Than TomOct 16, 2025

Hi Loriann, we’re really sorry to hear that the pouches didn’t work as expected. We completely understand how frustrating that must be, especially when you’re looking for a humane solution. We’d love to review your setup and help you find the best way to get results or assist you with another option. We’ll reach out to you directly to make things right. Customer Service Team Tougher Than Tom

Response from Tougher Than TomOct 16, 2025

Hi Bo, we’re really sorry to hear about your experience. That’s definitely not what we want for our customers. We’ll take a closer look at your case and reach out to you directly to make things right and help with your refund request. Thank you for bringing this to our attention. Customer Service Team Tougher Than Tom