Tougher Than TomAll natural family owned pest repellent company providing safe and effective products to keep families safe
Tougher Than Tom (tougherthantom.com) has 420 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Claim this listingPlumbing & Sanitation · Jacksonville, Texas
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420 approved reviews, newest moderated first
Shanna V.
I have not noticed any decreased activity since putting this down. I'm fact it seems like they have been eating the poison more than ever.
Response from Tougher Than TomOct 22, 2025
Hi Shanna, Thank you for sharing your feedback. We’d really like to take a closer look at your setup and help you get the best results possible. Our team will reach out to you directly to assist and review your case. Customer Service Team Tougher Than Tom
AllNat-chu-rale D.
I haven't seen any rodents near the garbage cans and holes in the yard since using the product
Response from Tougher Than TomOct 22, 2025
Hi AllNat-chu-rale, That’s wonderful to hear! We’re so glad the product is keeping the rodents away and that you’re seeing great results. Thank you for sharing your experience and for trusting our small family-inspired business. If you ever need anything, we’re always here at [email protected] Customer Service Team Tougher Than Tom
Carolyn S.
We bought a ton of packages and put them all over the house and the mice are still around. It coast us a ton of money and they do not work.
Response from Tougher Than TomOct 22, 2025
Hi Carolyn, Thank you for sharing your feedback. We’re sorry to hear the product didn’t meet your expectations. Our team will take a closer look at your case and reach out to offer assistance and help you find the best possible solution. Customer Service Team Tougher Than Tom
Michelle L.
Still deciding if I will repurchase. The packs came super quick, which I appreciated. The packs were very strong but not overpowering. I did notice no mice activity for about two days then as the smell subsided the mice came back.
Response from Tougher Than TomOct 22, 2025
Hi Michelle, Thank you for sharing your honest experience. We’re glad to hear your order arrived quickly and that the scent worked well at first. Refreshing or replacing the pouches more often can help maintain the strength of the scent and keep mice away longer. We really appreciate your feedback and hope you’ll give it another try. Customer Service Team Tougher Than Tom
CHRISTORPHER J.
The product is still getting the same results.. The product has been in place for over 3 weeks as of today. I did increase the packets as instructed.. I have personally observed the mice jump across two of the packets.
Response from Tougher Than TomOct 22, 2025
Hi Christopher, Thank you for sharing your update and for giving the product a fair try. We appreciate you following the instructions and letting us know what you observed. Our team will review your case and reach out to offer a few placement tips that may help improve your results. Customer Service Team Tougher Than Tom
Andrew W.
Mosquito prevention is working it seems. I'm only a few weeks in though, and it's getting colder so it's hard to say what is causing it. I do find it odd and a little troublesome that this company had a Columbus Day sale, and that they suggested Columbus found America. I find it difficult to continue my support for a company that is so insensitive and also celebrating something like this.
Response from Tougher Than TomOct 22, 2025
Hi Andrew, Thank you for sharing your thoughts and for giving our product a try. We’re glad to hear the mosquito prevention is helping so far. We also appreciate your feedback about our recent promotion. We take all comments seriously and will be sure to share your perspective with our team. Customer Service Team Tougher Than Tom
janice
The package of 10 was received in a timely fashion. I gave it to my son who had a mouse in his shop. I'll find out if it has worked.
Response from Tougher Than TomOct 22, 2025
Hi Janice, Thank you for sharing your experience and for giving our product a try. We’re glad to hear your order arrived quickly, and we hope it helps your son keep his shop mouse free. Please keep us posted on how it goes, we’d love to hear the results. Customer Service Team Tougher Than Tom
Laura W.
The product is nothing as described in there advertisement. When I contacted the company I was told that the product is a preventive product not something to help control an exiting problem. I also requested a refund, and they want me to send the items back, unfortunately I threw them away when I found that they were not effective.
Response from Tougher Than TomOct 22, 2025
Hi Laura, Thank you for taking the time to share your experience. We’re sorry to hear the product didn’t meet your expectations. Our team will review your case and reach out to you directly to help and see what we can do to make things right. Customer Service Team Tougher Than Tom