Tougher Than TomReviews of tougherthantom.com

Response from Tougher Than TomApr 9, 2026

Hi Byron, we're really sorry to hear about your experience, and we understand how frustrating this must be, especially in a mosquito heavy area. Our product typically requires up to 14 days of consistent use to begin showing results, as it works by disrupting breeding cycles rather than providing instant elimination. After just 4 days, it’s still early in the process. That said, it’s important to us that you feel confident in your purchase. We’ll reach out to you directly to help troubleshoot your setup and make sure everything is working as intended. If you’re still not satisfied, we will absolutely assist you with the refund process. - Tougher than Tom | Customer Care

Response from Tougher Than TomApr 6, 2026

We’re sorry to hear that your experience did not meet your expectations, Robert. We take feedback seriously and always aim to provide both an effective product and a fair customer experience. After reviewing your case, we found that a chargeback was initiated through your bank. The claim was fully investigated, and the bank ultimately ruled in our favor based on the evidence provided. Regarding our Money-Back Guarantee, it applies within a 30-day period from the date of purchase. According to our records, your order was placed in May 2025, which falls well outside of that eligibility window. We understand that not every product works the same for everyone, and we remain committed to transparency in how our policies are applied. If you have any additional questions or would like further clarification, our support team is always available to assist. – Customer Support Team

Response from Tougher Than TomMar 17, 2026

Hi Douglas, thanks for sticking with us for three seasons. That means a lot. We're really glad to hear the traps have helped cut down the mosquito activity around your property, especially with the ponds nearby. Hope you continue enjoying a much more comfortable yard this spring and summer. - Tougher than Tom | Customer Care

Response from Tougher Than TomFeb 9, 2026

Thank you for the kind review, Thomas. We’re glad to hear our mosquito bait, repellents, and mouse repellent are working well for you. Our goal is simple: create tough, reliable solutions that actually help people keep pests under control. We appreciate you trusting us to do just that. Tougher than Tom | Customer Care

Response from Tougher Than TomJan 13, 2026

Hi Christopher, Thank you for sharing this. We really appreciate you sticking with it and taking the time to understand how the product works. It’s great to hear that once everything was set up correctly, you started seeing better results. Your feedback is helpful for other customers too, and we’re glad the product ended up working the way you needed. Thanks again for giving it another try and for leaving such an honest review. Best, Tougher Than Tom Support Team

Response from Tougher Than TomDec 26, 2025

Hi Christopher, This made our day. It’s always great to hear from someone who started out skeptical and ended up impressed. We’re really glad it’s been working so well in your garage and shed, and especially around your classic car. That’s not a small thing. We’re also happy to hear you enjoy the scent and that it’s doing its job without poison. Thanks for giving it a chance and for taking the time to share your experience. We truly appreciate it. - Tougher Than Tom, Customer Service Team

Response from Tougher Than TomDec 26, 2025

Hi Deborah, I’m really sorry this didn’t work the way you expected. After a full month, it’s completely understandable to be frustrated when you’re still dealing with mice. Every home and situation is different, especially if there’s an active infestation or entry points, but that doesn’t change the fact that you didn’t get the results you were hoping for. We want to look into this with you and see what might be going on. Someone from our team will be reaching out shortly to follow up. Thank you for being honest about your experience. - Tougher than Tom Customer Service Team

Response from Tougher Than TomDec 17, 2025

Hi Victoria, thank you for sharing your experience and for the kind words about our company. We’re sorry to hear the product didn’t deliver the results you were expecting in your apartment. Effectiveness can depend on factors such as activity levels, entry points, and placement, and we understand how frustrating this can be. Your feedback is valuable and helps us continue improving both our products and the guidance we provide. Our team will be reaching out to follow up and review your situation more closely. Thank you for sharing your experience and giving our product a try. The Tougher Than Tom Team