Tougher Than TomReviews of tougherthantom.com

Response from Tougher Than TomMay 4, 2026

Hey Joe, thank you for your feedback. We’re sorry to hear the results weren’t what you expected. Our product is designed to deter mice and reduce activity effectively. In cases where the infestation is more established, it can require a more comprehensive approach to fully resolve the issue. We’ll reach out to you directly to better understand what’s going on and help you get the best possible outcome. We appreciate you bringing this to our attention. - Customer Care | Tougher Than Tom *Update*: We really appreciate your update. We hope to see you giving us a try in the near future. Please feel free to reach out before your purchase so we can help you with a special treat. - Customer Care | Tougher Than Tom

Response from Tougher Than TomMay 4, 2026

Hey Lori, We’re really happy to hear you had a great experience with us. Your feedback means a lot and helps us continue improving what we do. We appreciate your support and look forward to helping you again whenever you need us. — Tougher Than Tom Team

Response from Tougher Than TomApr 30, 2026

Hi Byron, thank you for your feedback, and we appreciate you bringing this to our attention. We’re sorry for any confusion caused earlier. We want to confirm that your order is still covered under our 100% satisfaction guarantee, so you are absolutely eligible for a full refund. Please check your email for the next steps. — Tougher Than Tom Team

Response from Tougher Than TomApr 24, 2026

Hey there, we’re really happy to hear you had a great experience with us. Your feedback means a lot and helps us continue improving what we do. We appreciate your support and look forward to helping you again whenever you need us. — Tougher Than Tom Team

Response from Tougher Than TomApr 21, 2026

Hi Piilani, We’re sorry to hear about your experience. We want to reassure you that we are a legitimate company committed to transparency, and we stand behind our products. We take concerns like this very seriously. The trap may attract more mosquitoes at first as it begins working to reduce the population over time, and placement can make a significant difference. We always recommend placing the jars away from areas where you, your family, and friends gather to help draw mosquitoes away effectively. Please note that our 30-day money-back guarantee begins upon delivery, so you are fully covered from that point. We also recommend using the product for at least two full weeks, as this is the estimated time for it to reach full effectiveness based on our testing. Our team will be reaching out to you directly, or you can always contact us at [email protected] , and we’ll be happy to assist. — Tougher Than Tom Team

Response from Tougher Than TomApr 20, 2026

Hi Vickie, We’re sorry for the frustration you experienced and understand how this situation came across. It appears your earlier messages were blocked by our system, which is why you did not receive a reply. Your refund has now been processed. Our product is meant to be tested in real conditions, as results can vary based on placement and environment. That is why we offer a 30 day money back guarantee if it does not meet expectations. For orders with multiple units, all unused items need to be returned to qualify for a full refund. If this resolution works for you, we would appreciate you could update your review. Your feedback helps us improve. Please feel free to reach out if you need anything else. Customer Support Team

Response from Tougher Than TomApr 21, 2026

Hi Danny, Thank you for your feedback, and we’re sorry for any confusion. The TNT 2.0 kit includes the traps along with a 3-month supply of bait, which equals 12 single-use bait packets (4 per month). The additional option at checkout is an extra 3-month supply, not in addition to another set within the base kit. We understand how this may not have been clearly communicated, and we appreciate you pointing it out. We’re glad we were able to reach a suitable resolution in your case. If you feel satisfied with the resolution of your case, we’d greatly appreciate you considering updating your review to reflect your experience with us. — Tougher Than Tom Team

Response from Tougher Than TomApr 13, 2026

Hi Lindsay, we want to reassure you that we stand by our product and our policies, and we take these situations seriously. We’ve reached out to you through Trustpilot to gather your order details so we can review everything and assist you properly. UPDATE: We sincerely apologize for the inconvenience. After reviewing your case, we identified that we made an error with the order date on our end, and that’s on us. We’ve gone ahead and issued your refund to honor the 30-day money-back guarantee. We truly appreciate your patience while we sorted this out. You should see the refund reflected in your original payment method within 7 to 14 business days, depending on your bank or payment provider. Best regards, Customer Care Management - Tougher Than Tom