Total WirelessReviews of totalwireless.com

I'm updating my review. I suggest just getting the standard plans and leave off the bells and whistles and upgrades. I had a hell of a time when we upgraded to 20g of Hotspot on 3 lines, which took it to a different type of plan, and I really don't think they had all their craps together yet with the recent acquisition from total wireless to total by Verizon. Trying to talk to customer service agents, who I think were all new hires and I don't think even had access to any proper information, was like a drill to the head. Repeatedly calling in for hours and hours for 3 weeks just to repeat the next month, literally days after having finally resolved the issues, only because we happened to get that one lucky rep who had actually worked their job before and could just fix the problem. The constant ridiculous mistakes rose past tragic comedy level. And trying to switch out to a different company was just as ridiculous. Transfer codes from total by Verizon didn't work etc. But there aren't a lot of choices in my area so I was forced to go back. We went back to the standard 3 line plan and it has worked fine since. I recently switched to a new carrier because I'll be moving shortly, otherwise I wouldn't since the original issues were fixed by simply downgrading. In the future as things get sorted out from the acquisition and different types of plans I'm sure they'll be much better able to take care of things in a smoother fashion.

Total Scam. Three months of contradictory info regarding attachment of my ACP enrollment # to my Verizon account. They keep charging the full amount and overdrafted me twice. They seem to have an automated disconnect call-transfer function. Impossible to get functional service staff, which seems dedicated to passing the buck in a myriad of ways. Totally hostile public interface with totally obnoxious verbal courtesies. They come up with new problems arbitrarily, notifying by bot- text. They need to be reported as a fraud to all consumer affair agencies.

Absolutely do not think twice about going to this sham of a service. They will bar you TOTALLY from going to a new carrier and will not allow you to transfer your number to do that by using certain tactics. I couldn't even request my own invoice to prove they have my correct account information to prove they were lying saying that it was wrong. You get rejected every time! Report them to the FCC when this happens.

Run far away from Total by Verizon. Their customer service reps are rude and nasty. Customer service representative Marie joe # 513426 literally got rude for no reason and refused to transfer to her supervisor, she should not be in customer service.awful employees.They will take your money and time and run you into data connectivity issues.Do not waste your time and money with Total by Verizon. They want to snatch your business right away but don't want to help you when they run you into issues. Don't get trapped. Total by Verizon is total crap show. My family and friends are going to hear this for years.

If you want to keep your number in the future, dont use Total wireless. They use every scummy tactic they can to not to release your number to a new company if you switch away from them. All in an effort to get you to give up and stay with them. Garbage company.

This company since being taken over is awful. I have had them for 6 years. Their representatives for tech support are awful. It takes going through 4 reps and hours on the phone to get to one that resolves the issue in under mins. Switching carriers. My data works and quits working. They can't figure it out. Also poor cell service. Reps have admitted it has been worse since the switch to Total by Verizon. Not fair to them either. Their own computers don't even work right. Funny, when they want a survey, it is never about their company, only their reps.

Totally incompetent customer service.

The old Total wireless was decent, their website was glitchy but all in all it was solid service at an affordable price. The "New" Total Wireless by Verizon is horrendous! Their customer service is terrible, their website never works and it's like pulling teeth to get a new phone activated or even shipped to your house. I bought a new I phone, it took almost 2 weeks to here with "free 2 day shipping" and now I can't even activate it. I am done, going somewhere else.