Total WirelessReviews of totalwireless.com

We purchased the 5G card that included 6 months of Disney plus. When trying to activate the subscription, there is an error from the Total Wireless webpage, and the link texted to me from 611611 never works. I've spent at least 6 hours on the phone with them, trying to get it activated and have been told that help tickets were submitted and that it was fixed. I just had to wait an hour for their system to reset. It is still not working and it is extremely frustrating. Beware buyers!!!

Their verification process is bullshit. 4 hours counting trying to validate account which should be a 123 process. At this point it looks as if I have to abandon my phone number because they have the most ridiculous validation methods that are simply not feasible. Tried 3 different ways and none worked. How is an account holder unable to verify his own account? That's a good question. That blows my mind. After setting up my new phone on wifi, I was able to access cash app, cryptocurrency accounts of mine, uber account, my banking and like 5 or 6 other accounts thru proper validation. Only total wireless has the biggest pos bureaucratic process that will keep you out

Salesperson lied about phone being unlocked. They will not give me a receipt. Called 3 times. 1. Told salespeople are on commission and they will say whatever they have to to make a sale. I will have to wait for active service for 60 days. Call dropped. 2. Since first payment is due on the 1st, not 30 days as I was told, I paid $60 for the first 3 weeks, then $40 for the next month, and now a full $40 for the 7 days left to have the phone active. Waited for supervisor over an hour. Not on hold, but the service rep claiming he has to walk over to the supervisor and she knows I was waiting. He then told me that he can schedule a callback from the supervisor. I fell for it. 3. They are telling me that I activated the phone in July but have only made one payment. Holding again. 55 minutes. All of this and I never signed any agreements.

I got a $200 phone from them which they said they would pay me back for with 10, $20 credits starting at the third month. Now, at the third month, no credit. Customer service said they could only help if I provided a link to the long expired promotion. Verizon knows their rates are only competitive with incentives. They just take your money and could care less.

Would give a zero if I could. Horrible horrible service. No one speaks English. Data didn’t work for 6+ months. Same 20 steps to trouble shoot present over 20 times. Complaints filed with FCC and state attorney general. They won’t even listen to them. Seriously this business should be banned from the USA

I'm actually really upset with this company Total wireless if your phone glitches or anything they will not send you your new phone until you send the old one back and sometimes people don't have anything to back it up so I'm actually really not happy. And I will not be going back to this company I will be transferring over to a different company by the end of this month and I will not have this phone anymore which really sucks cuz I really like it. Razr 2025

If I could provide negative stars I would. Don’t waste your time. Trash service and no one is helpful.

I lost my phone. I provided them with all the appropriate information to prove i was me and the phone in question and account it is under was mine. All I wanted was the last known gos location of phone, something that BOTH AT&T, and TMobile have done for me in the past. They refused to do that. On top of that, just to get to be able to talk to a live person was 10 minutes of annoying virtual assistant Q&A times 2. Yes, after talking to a first virtual assistant, I got transferred to another virtual nassistant and went through the same 10 minute Q & A bull@#%$ again. They at least gave assistant number2 a different voice than number 1.