Total WirelessReviews of totalwireless.com

We were with Total Wireless for years before Verizon bought them out. Never had an issue, excellent service which we were pleasantly surprised with since we didn't know what to expect switching to a smaller company. However, about a year ago or less, since Verizon bought them out, we started having issues with phone disconnection as our autopay approached, being flagged for spamming with no unusual texting patterns, and claims of unusual amounts of data usage. Awful customer service that could not verify our actual data usage, wouldn't give us straight answers or show us documentation to prove their claims. Rather than spend any mor HOURS of our life trying to fight with company, we are leaving and will actively promote to our family and friends to do the same. They are neither transparent or upfront with their business practices and that is definite red flag for us.

I have been a total wireless customer for over 5 years now and have had the same phone, I was having issues with my data not resetting when I paid my phone bill so called customer service and was informed my phone was reported stolen which once again always had this phone and they can’t reset my data even though I pay for it every month!🤷‍♀️ what? My grown children bought me this phone as a present years ago from Amazon and was an unlocked completely reset phone…so how 5 years later after having total wireless this whole time my phone is supposedly stolen!?? Thanks for nothing and confusing the shit out of me total wireless people I will be going elsewhere after that!!! And I guess call the police 😂 on myself!🙄

Would give 0 stars if I could. The first time I attempted to disconnect my service, I was actually hung up on! The second time I demanded to speak to a supervisor, and was not only told no to my demands, outright "No" not even the usual rigamarole, but was also put on hold multiple times when I repeated my demands only to get the same voice on the line! Unprofessional. No sense of customer satisfaction. Avoid at all costs.

If I could go lower than one star I would! No lie, I've been at this for 3 days now with their tech support waiting through countless others only not to get my questions answered or fixed. They give entirely basic answers to questions and have no technical knowledge whatsoever. I tried to tell them what my research revealed as a problem was with my esim provisioning and they just argued with me and went through their stupid script that they have. I requested to speak with a supervisor multiple times only not to have that happen. Currently I don't have Wi-Fi calling I don't have call waiting and I don't have RC chats. All of these things I had with Cricket Wireless and we're visible. Just as soon as I'm able to break the bonds of this company at the end of the month I am fleeing to another provider. Do yourself a favor and stay away from this one.

This company totally sucks. My service cuts in and out telling me my phone isn't registered i paid nearly 70 bucks for unlimited everything that I can hardly use. I sit on the phone for nearly a hr trying to get it resolved to only get trashy jazz music. As far as im concerned im owed a month of service or my money back. And the protection plan doesn't cover stolen phones like they say you have to buy a new phone in truth. They never know how to help you when you do get through to customer service they are total trash not total wireless. This is the most frustrating inexcusable bs. I can't stress how much I regret dealing with this company I urge you not to and I can only pray they go under somehow in the future. Do not use this "service"!

Total wireless es una porquería saque mi cell con ellos, Y terminando de pagar mi cell por 90 días resulta ser que tengo que estar por un 1 año para que puedan desbloquear mi cell, y de paso estar activos con una red que no sirve, dan asco enserio. Ojalá y vean mi comentario para que sepan que son un asco de red 👌🏽

Total wireless and Verizon is scamming people and if you can't understand what scam is and Verizon owns Total wireless and that makes Verizon more guilty and if Total wireless and Verizon don't want to be exposed then do the right thing and allow the American Citizens answer the customers calls instead of routing calls to India Pakistan and Ukraine because they're the main scammers because all they want is money and if they do deal with the call they want a different phone number to use that phone number to scam people

My son had his phone for TWO months…. I decided to get my daughter a phone and they went ahead and bundled the bills together even though I hadn’t even gotten her phone in the mail so I called to have them split so I could pay his bill and they messed it all up. I have talked to 3 different customer service representatives in the past three days for HOURS and the best they could come up with is that I can make a CLAIM to get him a new phone after TWO months of having it. Couldn’t make it right whatsoever and lied to me numerous times. DO NOT choose this carrier Edit to add: you CAN switch to straight talk from them!!! I did because of course they wouldn’t refund me for the phone!!