Total WirelessReviews of totalwireless.com

Just joined Total Wireless to try it out. They offered a free smart phone with the $40 basic unlimited. Then offered $5 off plan price if you sign up for auto pay! I signed up thinking I could save a little more but they took another $40 out immediately to apply to next months payment!? WTF? Their service is fair but streaming is spotty at best. I'm only a few weeks in and already noticing several issues so be warned! Trying to save a little money is not always the best!!

Total Wireless has been accepting my $10 for add on data and not allowing me to use the data. When I call to ask about it I was talking to some foreigners and the communication didn't go well. I was asking about my data and the person was talking about other things.

There are not enough words in the English language to describe how bad of a company this is. Customer for 8 years but hoping to switch ASAP if they ever actually send me the phone I paid for a week ago (still no tracking number and they can't give me a reason for the delay). Wild goose chase after wild goose chase. Essentially a CLUELESS FLOCK OF GEESE CHASING EACH OTHER IN CIRCLES and wasting your time and money.

It works sometimes talking about data got the sim card free thought i signed up at 20 dollars a month for a good plan but so far i don't know what plan hiw much can't find any answers cant contact cs cant get into my account cs service person i talked to to get my phone working could barely speak English couldn't tell me anything how much what plan idk what to think only been a week so far.

After 3 months of service there were 2 scam attempts and on the third month (took me 2days to understand this) My bill was accepted electronically,but zero service all together. Tech support tells me to restart my phone....(duh?) “My phone has signal but mobile network state says disconnected. Please reprovision my SIM and refresh network registration" I repeat over and over with the same lame response "it's you,not us" I changed service. NEGATIVE 5 STARS!!!!!

Total offers a nice value prop being on Verizons premium network, but is ultimately held back by an ongoing list of system issues that their customer support is completely unable to resolve. We've had an account for almost 2 years and activated the bundled Disney+ perk but then randomly had it canceled despite us paying for a premium plan. Total has no idea how that happened and it's impossible to speak to anyone who can restore the perk, instead they just read a script to me every time I call. On separate occasions our phones have had the service dropped if someone upgrades to a new device or we bump someone up to the Unlimited+ plan etc. We're on autopay so it's not been a lapse on our end. It's truly astonishing how they stay in business and if it weren't pennies on the dollar I would have left after the first major incident. I'm fed up.

They don't give you a chance to cancel a placed order if for some reason you change your mind so you have to refuse the order when you get it but you don't get refunded. In my opinion they are stealing your money. I refused a sim card and it got sent back and they did receive it but, I didn't get refunded.

WASTE OF TIME. had the service for 5 months with nothing but problems. only 5G signal worked ..if it ever goes to 4G.. forget using your phone nothing works. then I upgraded to their highest plan 5G+ UNLIMITED so I can hotspot more from my laptop... HUGE MISTAKE. hot spot speed got THROTTLED down to 5mbps absolutely useless. NO ONE informed me upgrading my plan would choke my speed to useless. went from 80mbps down to 4-5mbps only. calling them is a waste of time EVERYTIME.