T-MobileReviews of tmobile.com

I was nearly 12 years with Sprint when they were bought out by T mobile. Immediate change happened as they told me I needed to pay money for a new phone even though they gained access to sprint towers I still needed to upgrade my phone. I told them no. They sent me a free phone but it was a low grade phone with 5g compatibility so once it came time to replace the phone (as most phones don't last more than 2 years) I wasn't able to replace it as they had no phone at it's level thus they tried to force me to pay for an upgrade at that point instead! 2 weeks ago I get a text saying "after a decade we are increasing some of our older plans so expect a 5 dollar charge per line to your current plan". I didn't call immediately. I didn't have to. Plenty of others called and complained. To apologize they then offered this "temporary promotion deal" where you get a FREE line of service. I don't need a free line. I just want to pay what I had been paying. So by me not taking advantage of their free line I am technically saving the company around 50 dollars a month! I'm not even asking for a 50 dollars credit per month I just want the 10 so I don't pay the extra 5 dollars that they randomly tacked onto our plans that were supposedly locked in. Horrible customer service as they said it was nothing they could do about it.

price increase with locked policy. 48% increase in profit from 2023. 16

I've been a T Mobile customer since December 2019 and I was a loyal customer. Not anymore. Since May 2024 my experiences with T Mobile have been a series of poor to very poor experience. I've lost trust in T Mobile and candidly each experience reinforces consistent reasons NOT to trust T Mobile. My one wish is that I could inform others so they can avoid the pain T Mobile has put my wife and I through. If I could rate T Mobile lower than a one (1) star I would.

Update. This is an update for T-Mobile customer support to 4 stars. I signed up for a "free" 3 month subscription. These are often offered. Unfortunately, the company was sketchy with sketchy cancellation processes and I was charged even though I am pretty sure that I cancelled and refused to refund me. There was nothing I could do to get my hard earned 70$ back. This turned out to be something this company does frequently. T-Mobile credited my account and made me so happy that they are my carrier. The below review is only for their 5G. We have had a family account with T-Mobile for years and if this review was for our mobile account, it would absolutely get 5 stars!! We all travel a lot and have never had an issue with our account or with being able to use it. I highly recommend T-Mobile, especially if you travel. It's worth it. I wouldn't use another service. This review is not about customer support because this isn't their fault. Unfortunately, this is another corporate issue, similar to the one I dealt with when trying to return the ipad I didn't order to Walmart. All of the support people tried to help me. They all wanted to help me. The corporation was not letting them do it. Now on to why this review is only three stars. I wanted to try out 5G home internet. I ordered it on my own, not via the family account. Great, no problem. After spending many minutes on the phone The package arrives but you need a T-Lite account to install it. Your T-Lite account, if you are a T-Mobile customer is tied to your family account and your phone number.

I bought a phone, paid in full, at a t-mobile store in st louis missouri. I received a device with a t-mobile prepaid card, with a promise that after 150 dollars in payments they would be able to remove the carrier lock from my phone. After two very long calls with customer services and fake promises to remove the carrier lock, the issue is still unresolved. I would never recommend t-mobile to anybody.

A company that does not have an option to post a review for their services - that tells you everything. They do not care. I have 3 lines with them plus ordered internet. When I ordered the internet they said they would give me a discount - they did - for only one month, then the next month they increased the price for all the lines, so the bill increased more than it was originally stated. Condescending and rude.

I signed up at a T-Mobile store for wireless service but canceled 4 days later when the Bill arrived for $15 dollars higher than I had been quoted. Fortunately, I kept records and went to store to have it cancelled. 45 Days later I got a delinquent letter with a $39 late fee. Another trip to T Mobile store to cancel. Now I am getting a Bill with $13 CREDIT but T-Mobilewill bill me but not mail a check to my Billing address. In my opinion T_Mobile uses unfair practices to get your money and then try's its best to not return it. Their customer service is the worst I've ever encountered, unless you have address phone number pin number c=account number for a closed account you are out of luck. BE Aware

EXPERIENCIA HORRIBLE!!! Su nombre José, en la Colonial / Avalon, Orlando Fl. Fuimos miércoles en la tarde y nos trató fatal, poco profesional. Regresamos jueves en la mañana, (por instrucciones de la compañía de seguros del teléfono), la tienda estaba vacía y el trato fue peor. Estaba súper molesto cuando nos vió. Si el dueño de la tienda lo estuviera viendo por cámara, lo sacaría de una. Ningún dueño de negocio quiere un empleado así. Demasiado hostil, mediocre, nada de amabilidad, cero empatía, no escucha. Para finalizar sus palabras fueron: “tienen que mentir sobre el problema del teléfono para que el seguro les provea un nuevo teléfono”. La verdad, es un empleado para estar pendiente y cerca de él. Esta persona no está apta para trabajar con clientes. Deben tomar acción, si no sabe trabajar con público, deben ubicarlo en otro lugar donde no interactúe con nadie.