T-MobileReviews of tmobile.com

Went in to get another phone due to our current phone getting damaged. Had no problem at all getting service. Xander provided us with great customer service. I'll recommend my family to the commerce location.

Do yourself a favor and stay away from tmobile. We have been customers for years. My husband needed an iPad for his job and after two failed delivery attempts by usps (we get deliveries here everyday, so it's unclear why it could not be delivered) I called them to help with my dilemma. They told me that they would have it returned to their warehouse and I could travel to another store in a town about 45 miles away and purchase one immediately. The representative assured me that the contract would be canceled and I would not be charged for it as soon as they received it back in their warehouse. FIRST LIE! That was THREE MONTHS AGO! They confirmed it had been recieved in their warehouse on March 13th( I had conflicting dates from 2 different representatives, one said they had it on the 11th). SECOND LIE! I have kept notes every time I've had a conversation with them and called them on lie after lie. I have been hung up on and had my chat deleted and disconnected. Today is May 15th and I just paid my bill for the second month since they have had their iPad back in their warehouse and it has yet to be removed from my bill. I have repeatedly called them and been told on at least 5 occasions that it was being expedited. THIRD, FOURTH AND FIFTH LIES! Their inability to simply remove a device from my contract has caused me more mental stress than I have ever encountered over such a simple thing! I have literally been in tears on the phone with them! Last month after thinking it had finally been resolved I went to the local store to get a tablet and was humiliated and shocked to be told that once again it has not been resolved. The ONLY reason I went to get a tablet is because the representative offered me a "deal"! I have screenshots of that entire conversation!! I hate talking to their representatives as well. They make me so mad with their false concern and fake manners. They clearly know that I have no choice but to pay the damn bill because we have to have our devices and numbers for my husband's job. This is by far the absolute worst experience I have EVER had with a mobile carrier! Awful,awful,awful,unprofessional liars!

I waited a week to see if I would be contacted about reimbursement of my overpayment. The third CS rep told me he had sent all my information to someone higher up but honestly I didn’t really think that he would. So last Wednesday after receiving my second statement showing my credit I decided to try calling CS for the fourth time. I was connected to a lady named Sam who knew exactly how to handle this matter. Unlike the previous guy she just sent me a link with a new pin # after I answered a few questions to confirm my identity. She handled the whole process in about ten minutes and said I would see my credit amount back on my card in 5-8 days. Today being day 5 I received an alert from my bank about my credit. Thank you Sam for being a gracious and competent T mobile representative. The other ones need a lot more training.

Dear Friends, We just wanted to let folks know that we have now spent 6 hours trying to reach someone at T-Mobile to activate our sim card. The customer service is no longer available. We tried the online chat while logged into our account and it was useless and we were just sent an AUTHENTICATION link that did not work--while we were already logged into our account. We have been on hold with TMOBILE for about 4 hours and no one picks up the line. Terrible service. Totally useless.

The worst phone carrier I ever had . Paid for unlimited data didn't get it . Internet connection in and out . Customer service non existent. And the billing I went from 55 a month to 144. I'm stopping service with them today . Don't waist your time with them or you will regret it And no I was not paid to write this This is an attempt to save other people thinking about mobile as a phone carrier big mistake

I have been with T-Mobile for over 21 years. Liked the previous CEO. Got on a plan with pricelock in 2023. However, yhe new CEO is not honoring those contracts and increasing the price. He can do this, since T-Mobile do not allow for anyone to sue. Otherwise T-Mobile would already have a class action lawsuit going against it. Stay away.

Upgraded our phones which was no problem, also upgraded 2 Apple Watches which t mobile gave us a $250.00 promo for each one. I get my bill a month later and they remove one apple watch from the promo. No explanation why. I am thinking of dropping them, even though they are cheaper.

This company is garbage and in the store they’re racist. Now they’re not helpful ever and now the sup said they will block me if I keep calling about the same issue. I had bad service this whole wk and this said keep waiting and use wifi calling can take months. Wtf. I can’t wait to switch I will switch all 5lines! And make sure I tell people not to use you guys!