T-MobileReviews of tmobile.com

I’ve been with them 10 years. They give you no discount for being a loyal customer. Their purported 5G they try to sell you on is slower than the 4G they used to have. And all the places I go in my day, which is the same every day, my cell service is weaker than it was in the past. Their towers are always going down or not being able to handle the load of customers they have on the network so your 5G is more like 2G in some areas. In fact, it’s a welcome respite when I go overseas because then I know I’m guaranteed, even in a Third World country to have two to three G service which is sometimes better than when I get here with them.

It is so bad that they have almost $1,000 of mine and there is no way to get it back, a Tmobile agent approached my business and tried to sell me equipment and internet for my business, lying to me because they do not have the capacity to cover business needs, I have not received any equipment, the package was sent by UPS and by instructions from customer services they told me to return it to the same person who brought it, so I did, they charged my card first $86 dollars and then I received a bill and they charged my card for $794. Right now I will have to seek legal advice to get my money back. I have gone to the store 4 times and have spoken with customer service several times and they only give promises that they will refund the money, I have been 5 weeks and nothing, TMOBILE is a big scam, I recommend not doing any type of business with this company.

15 year T-Mobile customer - I bought a new Galaxy S-25 with a promotion for $500 trade-in for my old phone (Galaxy S-21) for a 23.56 credit on my bill for 24 months)... it was only 3 years old and in perfect condition - I just could not get security updates for it anymore (which is how they force you to buy a new phone every 3 years regardless how well your old phone is working)... I sent in the old phone after I received my new phone in the mail and received the first two months credit on my next two bills - and then I got a text saying "the monthly credit for your phone has ended because the promo ended or your eligibility status changed". HUH ?!? I followed all the rules and sent in my old phone on time (had the receipt from UPS) and they're now saying they aren't going to pay me the $455 they still owe me... so I called T-Mobile, and after checking into the situation for me the representative told me that my old phone was damaged when they received it... I told her that phone was in perfect condition when I sent it in and this is a total scam because once I send it in I can't prove it was in perfect condition... I told her I would see them in small claims court and I would be canceling my account - at which point she told me to hold on and she put me on hold to check into it further... after 15 minutes on hold she came back and told me they had received it but the T-Mobile warehouse never scanned it in - and they would give me a lump-sum immediate $250 credit... I told her the promotion was for $500, and i had followed all the rules for the promotion, and you have already admitted to me it was T-Mobile's fault for not 'scanning in the phone' when they received it - and I would see them in court if I did not get the whole $500... she put me on hold to talk to her supervisor and came back 10 minutes later and said the best we can do is give you a lump-sum $350 credit on your bill... I told her I was looking forward to seeing her in court - and she told me to wait while she talked to her supervisor again... 5 minutes later she came back and said they would give me the whole $500 credit... did Trump buy T-Mobile - or is this the backwash from the new CEO who must be a Trump-zombie ? this NEVER would have happened with the prior CEO - John Legere... BEWARE T-Mobile promotions - they are as scummy as Verizon now that they're big-time... the new CEO must have come from Verizon...

If you need simple help or have a small issue, customer service is hard to deal with. Save yourself some headaches.

On my first call, I was instructed to visit a store to pick up the phone I had requested. That trip turned out to be a complete waste of time—the store didn’t have the phone and provided me with entirely different information than your phone representative. To make matters worse, the store employees were rude and unprofessional, which only added to my frustration. I’ve been a loyal customer for over 20 years, and this experience has made me question that loyalty. Today, I was told that since I couldn’t get the phone in-store, I would be sent a replacement phone free of charge. However, after choosing a different model because the original one was out of stock (with no clear timeline for restocking), I received an email indicating I’d be charged $7.00 per month for the device. While $7 a month may not seem like much, it’s the principle that matters. I was told one thing and then presented with something completely different—again. This pattern of misinformation and lack of follow-through has happened repeatedly, and it’s unacceptable. At this point, I’ve lost trust in your company. I hope you will take this feedback seriously and make an effort to resolve this matter properly

I have had T-Mobile for 11 years now. The service is great, however, they continuously try to up the price of my plan. They say I'm was "grandfathered in" and trying to get rid of that. It was a senior discount program. I am a senior on a fixed income. I will have to get another provider due to this. Six months ago they tried to raise it but I got them to lower it. When I called this time, the CS agent said she can't do anything about it and that I would have to go through Customer Relations. Easier to switch. T-Mobile had a net profit of 11.3 billion in 2024. They don't have to raise prices at all. I guess they're not rich enough.

Bill went up 5 times in 12 months, customer service was a joke. Talking to the representative was a waste of my time .the t must be for terrible!!!!!!!

T-Mobile used awesome. But when they acquired Sprint acquired their bad habits and greedy ethics. As electronics tech Guy I swear and tested they have twice as slow then they were 10 years ago. Up charging. $20 fee because you're 10 days late and shut off. No mercy no Grace just about the mighty Dollar and how much they can bleed you. We'll go to another carrier. Patriot