T-MobileReviews of tmobile.com

T-Mobile customer service does not have any interest in customer service. I purchased a prepaid card. I scratched off the area to reveal the code. I could not read the numbers. I called TM cs. CS tried to guess number missing in code. That didn't work. They declined further assistance. I offered to send pic of receipt and card. TM cs still declined further assistance.

Please get some agents that REALLY speak english, not these people speaking pigeon. Every time I call tmobile, I end up looking for another phone company. The phone was free or I wouldn't be here. If I can't find another cheap phone and service, I'll definitely be gone when the phone breaks.

Don’t ever trust a T-Mobile sales rep. I talked to Cori back in Feb I only wanted to get 1 new phone bc mine wasn’t holding a charge. She talked me into getting 3 new iPhone 16 pros she said for “Free” but had to get new #’s I said 2 phones can b new # but mine is my business oh I can’t change my #. She said no problem she would work it out.Well what she did was add an extra ph 4 line when I only needed 3 and charged me for All 4 ph’s also she told me my bill would b $126 but n fact it went up to $202 Cori I hope you see this shame on you I hope you get charged unnecessarily for items you didn’t purchase. Karma is coming after you!

I was previously with T-Mobile for about 5 years, and they would not provide me a better plan. They did not care to keep a long-time customer. I went to AT&T and the salespersons gave me bogus info, therefore 3 months later I contacted T-Mobile to come back. The salesperson gave me a good deal to come back, which I had to leave to get that deal. I have my porting # and all and have spent the last 4 hours trying to get no customer service to port my #'s in. They kept saying that they could not because I do not have the pin#, that possibly the salesperson set up that I do not have. stated the pin Department needed to contact me to verify my identity before they can port my #'s in. No one ever called me back. Each time I call they keep telling me that they put an emergency request into that department. Never a call back. I guess I will try for another 4 hours tomorrow. I am remembering the bad service that I once had before with them. As long as you don't need Customer service, it is okay, but whenever customer service is needed, forget it! You don't even know what country you are dealing with, and they are reading from a script. If what you need is not in the script they are completely lost.

They were running an upgrade to the new iPhone back in December, and the manager told me I was eligible. I exchanged my iPhone 12 pro for the 16 pro, and it was supposed to be an even exchange. When I got my bill ,they were charging me $40 for the new phone a month. They would do nothing about it, although I was told they fired the manager who did the upgrade for me for doing things like this. They told me the only way that I could get the phone for free was to upgrade to a different plan, which is $40 more, so I'm still paying for the phone, just in a different way. The new plan has free Netflix and Apple TV. I do not need those. I would never recommend T-Mobile to anyone. As I am looking at their reviews, it seems like a lot of people have had similar problems with them.

I changed my service because I have a person or persons stalking- hacking my phone non stop..The person has Been a lot of trouble and has scammed me out of thousands of dollars and countless hours of hours of sleep and peace. Every time I get online passwords get stolen and half of the WORLD knows my business. This is the worst manipulation of my bank accounts debt cards and INTERCEPTING EVERY PHONE CALL PRETENDING TO BE AN CUSTOMER SERVICE PERSON TELLING ALL KINDS OF LIES TO GET CARD NUMBERS AND OTHER INFORMATION TO DESTROY MY LIFE. RUTHLESS LAWLESS ILLEGALS WHO NEED TO SPEND TIME IN PRISON.

I signed up for Tmobil around 4 years ago. At that time their coverage in my remote vacation areas seemed much better. Last year however the coverage was worst than the carrier I replaced with Tmobil. I decided to change companies again especially after the rate increase. It took a bit of doing to get a transfer number and I changed both phones and kept our numbers.I thought everything was done at that time, but I checked my auto withdraw and they charged me for another month. I spent this morning on the phone and of course I can no longer log in to Tmobil becuase I have nothing with them. The agent is telling me that I now have to go to a store to get any help. It cost me to have the bank shut off the auto withdraw so I have a decent amount of money tied up. My last visit to one of their stores was a very long and boring experience hope that's changed. I just thought people should be aware to watch for this. I had heard other people have had similar problems. Auto withdraw may not be the savings it appeared to be.

I signed up 4 months ago. They had promotions for free blink Cameras from Amazon that agent Failed mention since I don’t fill form then I’m not eligible. Also not eligible For credit for never hooking up my Internet. Nothing but problems w these guys haven’t even started Internet service. Hopefully things get better in the future once it Hooked up, but overall so far these guys suck. If you can find a different carrier for those similar price, I would do it