T-MobileReviews of tmobile.com

They are absolutely diabolical. Their prepaid program using e-sim is a complete scam. E-sim isn't working. Can't believe I thought I could get a new number with them.

It's the worst company. The service is catastrophic. They create fictitious amounts every month! They're not trustworthy. They should be sanctioned and removed from the market.

I visited their store in Boca Raton Florida 833 S Federal Hwy and despite having 3 sales reps on the floor there was no interest in helping me since no sale was imminent and i had stopped by for service. This is what t-mobile does with their new clients, no more tmobile.

Pesimo servicio te hacen cobros extras cuando ya terminaste de pagar y ellos nunca tienen la culpa la peor comoanis celular

Counting our years in Germany, we were 20 year customers. Service in the USA wasn't nearly as good as we had in Germany, at the start, but connectivity got better with time. Customer service never did, and it always felt overpriced, but my spouse wouldn't change companies. When he got sick, we tried to get them to make me primary on the account, but the best that could be managed was to give me access to pay the bill. Well, my husband passed away, and several phone calls were made trying to get the situation sorted out. We managed to get his line canceled, and I was supposed to be made primary on the account but that never happened. Now I found myself unable to change the account on the autopay (his bank account is now closed, of course). Have spent months now dealing with this problem, and have had enough so I want to cancel my service and go elsewhere. Now the roadblocks and complications really start popping up! So after a useless chat conversation with t-mobile care, and two phone conversations (one with my granddaughter on the line) we were directed to take a death certificate to our local store. Lady at local store says that's not how this works. She cannot do what theyre telling us on the phone she can do, so after several attempts gets on the phone with cust care. An hour later I leave the store with the promise of a call back from the correct dept some day this week maybe (though they were, of course, able in the end to get the payment method changed so they can get the bill paid). Before we left there, the store associate mentions she doesnt understand why we werent told to mail in the death certificate with a request to be made primary on the account the first time we called them after his death, since thats the normal procedure....I wonder that too, because we've been in contact 3 or 4 times before in the last nearly 3 months and never once did anyone say anything about mailing anything in. This is why phone companies are on par with lawyers and dentists on everyone's "hate to deal with" list.

If I could give zero stars I would. This company has been nothing but crap for the last years I have been with them. They save they give you discounts but then they start taking the money from somewhere else. Within the year they will have collected what they say they ‘discounted’ every month a new charge. An increase somewhere. And don’t get me started on their customer service. Where did you find them all - India??!? I might as well be talking to a wall. At least the wall would be more competent. How is T Mobile not already shut down. I don’t think I’ve seen one positive review. The headache and whole day of no service to transfer my service over. You allow a child to change over services, yet won’t allow THE ADULT WHO OWNS THE ACCOUNT BECAUSE I DONT KNOW A PIN I SET UP 10 YEARS AGO. BUT YOU LET MY TEENAGE CHILD COMPLETELY FK UP THE ACCOUNT AND COMPLETELY DELETE MY NUMBER FROM EXISTENCE. YES THIS COMPANY IS LEGIT THAT INCOMPETENT!!! Terrible company. Terrible service. Don’t waste your time. Or money. Use ANY OTHER provider.

I purchased an international plan but my app connected to the wrong phone number. I called immediately but Agent says it’s my fault so she isn’t allowed to change it per T-Mobile policy. I have to purchase a new one and lose the $50 I spent in error. Instead I will not purchase and switch carriers once I return to States as I am no longer under contract. She says that was fine and hung up on me!

I've been a Tmobile Business customer for 3 years now and have had great service UNTIL this year. I use to be able to do everything on an app on my phone - which was great since I am a mobile business. Well now T-Mobile is PUSHING their business customers to use their Business Hub website. Which would be okay IF IT EVER WORKED ON MY TMOBILE PHONE. Paying my phone bill and making changes use to take seconds now it takes me at least an hour. Whys that? Well even by going onto the Business Hub website HALF of the shit DOESNT work. Want to add a line? I now need to go into the store OR spend 2 hours on the phone. Can't just do it on the app anymore. Need to make any little change? YUP into the store OR on the phone for hours. Website is ALWAYS down for maintenance or gives error codes. Actively looking for another phone carrier who actually cares about business customers. I average 8 active lines, sometimes as high as 12. Depends on how many employees I have at the time. Guess Tmobile doesn't want my money anymore.