T-MobileReviews of tmobile.com

In March of this year my husband and I both mailed our trade-ins in the box provided for two phones. I received an email saying both the phones were received and being assessed for trade-in value. By May TMobile told us my phone had not been received and we’re going to back bill us for two months of new device charges as well as continue charging us month over month new a device fee. I have had to call every month to try to get the situation resolved. when talking to a manager in June, they were going to call me back after the July bill posted to discuss and make sure changes had taken effect. That phone call never came and now with the August bill, the bill remains with the device fee on it. Today in speaking with the customer rep, he said that they have known issues when you mail two phones in one box. He also said that sometimes they get rocks in the box instead of the second phone, implying that perhaps I’m trying to cheat T-Mobile out of my second phone and mailed them rocks?!? What? DO NOT MAIL YOUR DEVICES BACK TO T-MOBILE, 100% go find a store where you can turn them in because this process has been horrible for us. If mailing two phones in one box is a known problem for this company they should not make that an option for their consumers. I have yet to be able to have any resolution to this problem and I am at the whim of some manager hopefully calling me back at some point to discuss this case. I have no direct line to call no direct email and yet every month they continue to keep charging me for device fees when I mailed them my second phone. I’m out my old iPhone and I’m being charged for new device fees. I had been with T-Mobile for about a dozen years, but had to leave because I moved to an area where they didn’t have good enough coverage. I was excited to be able to go back to T-Mobile having had amazing customer service in the past but this experience tells me customer service has drastically changed, and it is extremely disappointing.

WORST WIFI EVER, ITS SHUTTING DOWN 5 TIMES A DAY JUST BECAUSE IT WANT TO

I have had nothing but trouble with T-Mobile internet. I called several times to get help with the gateway but nothing changed. Today I called and asked the representative at least 40 times to talk to a supervisor but each time she refused to let me. I am not even exaggerating! I was hung up on in the end. I waited for a call back just in case the call dropped but they never called me back. They asked for a phone number to call me back on in case the call dropped so they could call me back. I was told to take the gateway back to the store and cancel my service. I took it back to the store where I got it from and they refused to take it, so I had to take it to a UPS store. That was a hour and a half drive there and back for nothing. I would advise anyone to really think twice before dealing with them.

T-Mobile is the absolute worst and most dishonest cell phone carrier I've had to deal with in my life. I cancelled 3 of my 4 lines. The 4th line was a defective iWatch they sold me. It worked about 30% of the time. When I discontinued my service with them, I asked them at my local store if I could keep the iWatch line for the current price of $15/month. They said yes. Next thing you know, they billed me $113 for that one defective line for 15 months and sent my bill to collection. They have 0 understanding of ethics in business. I just paid that bill because it is affecting my credit. Make sure you never use their services. They'll be happy to stab you in the back.

Vermont y slauson Tmobile Visiten a la Srita Luz Nos acaba de attender ,compramos un cell SamFlip 7 muy rapida eficiente y profesional,tambien nos ofrecio todos los accessories refentes al cell. Y adenas muy educada,y El ambiente muy limpio e higievo.bonita clientela todos Alli son muy amables.muchisimas Gracias clientes muy satisfechos.

Huge shout out to Matthew at the 29th St. store in Loveland, CO. Didn’t know they were one minute from closing when I came in and Matt stepped up with a smile n great attitude still willing to help get my phn working again. He sincerely assisted me with the problem past locked doors til he got it and still with a kind demeanor. Thank you Matt that was a solid!🔥😎

This company can improve im sorry to say is with customet service speaking and understanding english. Spend most of phone time saying excuse me? Orwhen im at the end of telling them the problem tjey say sometjimg off the wall that im not evan speaking about. I just have to keep hanging up. Ive been with tmonile for 15 yrs. Never had an issue or dropped call. But the service is auful. You need english people speaking Also billing always fluuctuates and thetes also some reason. Its inconsistant.i do not understand them when thier telling me something important!! Its terrible

I had purchased T-Mobile home internet and for the first several months everything was fine. I had auto-pay set up for my account so I shouldn't have to deal with anything on my end. However, there was one month were I received an email stating they had not been paid yet. I called customer service, they waived the $10 service fee(which is bullshit to begin with) and said everything was handled. Then one month later I saw I was being charged an extra $10. I called and filled them in on the situation, and that I had lost a decent amount of my own personal time due their mistake, when I was told they will do nothing to help and that I just have to deal with it. The amount of billing and customer service problems with T-Mobile is gargantuan, and the so called "price-lock" does nothing to alleviate those issues. In addition, I'm aware that quite a few companies outsource their customer service lines, and if I can get the help I require that is perfectly fine. But someone with a thick accent telling me their name is Grace? I know the majority of our species is more than just pretty dumb, but not all of us. Please don't insult my intelligence.